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Business Profile

Dumpster Services

Cobblestone Container Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 30 yard dumpster delivered to my house for the agreed upon price of $858. for up to a three ton weight and I believe a 12 day rental. After I filled the dumpster to @80% with sub flooring chipboard, wood 2"x4"'s and some kitchen cabinets I called back Cobblestone Containers to come pick up - which they did and charged my credit card for the agreed amount of $858. Twenty-Two days later they charged my credit card for an additional $133. saying the weight limit was 4.3 tons.I am a contractor in *********, ** and rent @three; 30 yard containers each week and know what three tons looks like. In order to have 4.3 tons there would have to be concrete, bricks, blocks, gravel in the dumpster to make this kind of weight. I called and complained to Cobblestone Containers about this and to refund my $133. and send me a weight ticket. As of today they have not sent me a weight ticket or refunded my money. I also told them they can't run somebody's credit card without authorization from the card holder. I told Cobblestone Container they must have my ticket mixed up with somebody else OR they are just trying to get more money out of me. Please help.

    Business Response

    Date: 09/05/2024

    As I had mentioned during our call, this complaint seems to be regarding the weight overage charges ******************* received.  On June 18th, *****************************, of Belk Builders, called into our office and placed an order for the delivery of a 30 yd container.  During that phone conversation the sales representative discussed the project, pricing and terms of the sale.  ******************** agreed to the terms of the sale and proceeded with the order of a 30 yd container for his project at ****************  We then received the order and processed the credit card that he provided for this order and sent him a copy of the receipt.   We then proceeded with this delivery of the 30 yd container, on June 24th, as discussed.  **** Builders proceeded to use and fill the roll off container for the next two (2) weeks and once full ******************** called in to get the Roll Off removed. We then removed the container on and upon weighing it at the land fill the container exceeded the agreed upon 3-ton allowance.  We then charged ******************** and **** Builders for the additional weight, as we have done in the past, and this is the charges being disputed by ********************.  After a brief conversation explaining the charge, ******************** got abusive and made several threats if we did not refund his overage charges.  ************** team discussed the matter and decided that the best course of action was to credit these charges and discontinue business with ******************** and **** Builders. 

    Per our conversation, I have included a copy of the original sales receipt, overage sales receipt and processed credit memo.  As you can see, we had already made the decision to refund these charges based on ******************* actions and threats.   **** Builders is not the type of customer we choose to work with. 

    Customer Answer

    Date: 09/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

Cobblestone Container Services is NOT a BBB Accredited Business.

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