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Complete Street Performance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sparco seat from CSPracing.com the part number on their site (which I only now know) is for the cloth black/black seat, but the image is of the black vinyl seat I wanted. When I told them about this, they said pictures may be generic well guess what guys, no, thats not how we buy car parts, especially ones like these. Nobody is ever going to cross reference a random part number when purchasing something online to make sure its the correct match to your website.. thats insane. Now to return it, they want ME to pay for the return, and then let the vendor decide if its return worthy, and if they deem it not to be, they want me to then pay again to have it shipped back to me, or else it becomes abandoned parts and they keep it. They were not willing to just say "sorry our website shows the wrong product, send it back and we will send you the correct seat less the cost of shipping that it took you to get it back to us."i offered to send the seat back to them, at my cost, and provide a receipt as to the cost of shipping, and then reorder the correct seat (009014NRSKY) and as long as they discounted my product by the shipping amount, all is good.. im not trying to make money or get any discount, just wanted the right part. * their website link to incorrect seat pictured that i bought ************************************************************************************************************************************************************************************************* **** when you search the correct part number for the seat i wanted, youll get this which shows no picture of any seat ************************************************************************************** dealers are showing the correct seat and matching SKU - this is not my fault, its because their website is wrong and they wont admit fault.

    Business Response

    Date: 05/28/2024

    We've already resolved this with the customer, sent them a label to get the seat back and once we get it we will be refunding fully.  However, this is the customer's error.  The picture provided of the seat was from the manufacturer, Sparco, directly.  It represents the ***** of seat, not the actual seat.  The description clearly states this is fabric.  The owner, when reaching out, had mixed up part numbers and thought what he ordered was vinyl but was actually fabric as listed.  The customer had found this seat specifically by looking for the part number on ****** as we do not have a navigational way for him to find it on our website as we have not categorized it yet.  Attached is the customer's confusion and highlighted in blue are the mistakes the customer made.  He did in fact receive 009014NRNR which is what he ordered.  The first line of our publicly available terms and conditions, which the customer accepted at checkout, is that they understand that images may be generic.  But again, we've sent the customer the return information and a label to get it back at our cost.  

    Customer Answer

    Date: 05/29/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21741591

    I am rejecting this response because:

    - the owner does not know "how" i searched for the item and is making an assumption.  attached is a screenshot of the correct seat and no picture, but simply the word "sparco" as the product picture.  the picture of link to the seat above it matches the what i wanted, but with the incorrect sku.  their site is confusing, and once i asked for a refund they finally said yes, but now theres fine print that says "all parts must be in original packaging, otherwise we will deny them and give you the option to pay for shipping again to receive the part back, and if you dont pay that they you forfeit the product." 

    if their going to run to their fine print about images being generic during POS, then how am i to trust them that they will accept the refunded item?  the ball is in their court now, because they know that i do not have the original packing material that the item came with (it was a lot of random pieces of foam)... my thought is that their going to "accept" the refund to please you guys at BBB, but then when they get it, theyll say "not in original packaging" and deny the return.  then ill have to pay again to ship it back to me and be in the exact same situation... out of pocket more money.  this could have been solved so simply by stating that the product image was incorrect, letting me send it back and then sending out the right part.  


    Regards,

    *****************************








  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hello. I ordered a spring from this site. I did not receive the parcel, but the seller claims that I received it. I have cameras in my store and I can show all the evidence that I did not receive this package. now i lost money and did not receive a spring.order #***** Order total:$479.99 USD Date placed:Sep 30th 2022 Payment method:Affirm

    Business Response

    Date: 11/15/2022

    Customer ordered the product, it shipped, then he asked if it fit his car we said it was not listed as such.  He said he'd try it on his car and I informed him that if it is attempted to be installed, a return will not be possible.  The package was delivered and signed for (attached proof of delivery), but the customer now claims he did not receive it.  We opened a claim and to this date it appears the package is confirmed delivered.  Customer opened a dispute and lost.  We told him if the carrier takes responsibility for it, we will refund him.  He asked us to resend parts ahead of time that were not listed as fitting his car.

    The customer then started making comments that got very suspicious.  Saying how his friend just got the same springs and they fit his car (perhaps the ones we shipped?) and about how he has million dollar cars, yet had to finance a $400 part with Affirm.  This does not add up to me.  So I just sent the tracking information I had to Affirm and have to rely on their decision.  

    We did keep the shipping claim opened.  If ****** (the carrier) comes back and says they lost it, we will refund.  They have not at this point.

    Andrew Z**********
    Owner

    Business Response

    Date: 11/22/2022

    I'm rejecting your rejection as it is signed for with no delivery exception shown.  Contact your homeowner's insurance and file a stolen claim with them.  We are done here.

    Andrew

    Customer Answer

    Date: 11/23/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    I didn't sign anything. And its not done. Next step step is my lawyer. Your choose very wrong person for do your tricks. I didn't received my package I need my money back or my item. 

    Regards,

    ***** *******

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