Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the amount of $***** to have a new Air Temp furnace installed on 11/09/2023. After installation I called and advised that the furnace was making a loud banging noise not even a week after installation. Tech came out and stated the he will change a wire to have the furnace blow longer to prevent the banging noise. I then requested that the tech change the wire back while he was here because the furnace was blowing more cool air. The tech said he didn't change the wire. He then called and said after following up with the manufacturer tech department there is nothing wrong with the furnace. I then call the manufacturer who keeps a record of all calls and was advised that the tech didn't call. I left several messages with the the companys call center and requested the owener contact me, no contact was made. The manufacturer then stated that there is something wrong with the heat exchanger and advised I would need to get a tech out to look at it. Again I called the company with no return response. The only response I received was within the second week advising that there is nothing wrong with the furnace via text. I basically paid ***** for a new furnace that now has to be removed and new one installed and company will not call me back.

• Initial Complaint

  Date:07/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Senior was told my air compressor was bad, would replace with an American
  Unit, because couldn't get the replacement of mine which was a Payne air conditioner,
  when the service fella was finished, i went out to check the replacement was a Payne,
  my receipt says I was sold a Byrant 3 ton seer outdoor ac unit. Only replaced the
  outside unit was charged $4300 for the outside compressor & box.
  I fill he took advantage of a senior, I am 81, when the salesman was here, there were 2
  other people here that heard the same thing I did. was told by the service fella, was not
  the first complaint about his sales pitch or outcome being differant, when I complained
  he took $200 from the original bill,
  sales persons like him should not get away with compromising Seniors, I feel I was very
  much taken advantage of.
  

  Business Response

  Date: 08/12/2023

  My tech went out to the customers house found her outside unit had a bad compressor. He told her that we could save her money if she went with a Bryant/Payne brand unit because that’s what she currently had. The reason why we saved her money is because she did not have to change her indoor coil since it was the same brand it was a direct match. We emailed her a invoice went over everything including brand she was getting and she paid half down just like every other customer we deal with. She was aware of what she was getting and we made sure she knew the brand. She stood in the yard while my installers were unboxing the unit and they told me she told them that she was happy we were able to find a Bryant/Payne that matched so it saved her money. She was fine with everything until it was time to pay the remaining balance then she turned into a totally different person. I called to see what the problem was and she was very verbally abusive to me and my staff. I tried talking to her and she just cussed and swore at me. I’ve never had a customer act like this we provide great services and treat our customers great if we didn’t we wouldn’t be in business and have as good of a reputation as we do. Thank you for reaching out but we have done nothing wrong and I would like you to resolve this issue and remove this complaint.