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Business Profile

Wireless

Cal-Chip Connected Devices

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wireless.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a pretty standard order that was suppose to include software keys to activate 3 devices. I get the order without the Keys, but its says to check website to get keys. The issues their website does not have those required pages. Then when you go to contact support the links to support do not work. When you call you go to voice mail, When you email there is no reply no follow up. I

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a product I purchased from calchipconnect that was defective they agreed to refund my purchase I sent the item back to them it been over 2months now it was only supposed to take 2to4 weeks and I just get the run around everything I email them I'm waiting for 3,650 dollars and at this point it appears that they are stealing my money and im furious

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/02/2021 I paid $99 to be on a waiting list to purchase products off their website. Once I get an opportunity to purchase an item, the $99 was suppose to be used as a credit to that product. It looks months for the product to become available. I, then, changed my mind and no longer want the product. I never purchased any products and the $99 is suppose to be credited back to my account. I have filled out the forms they sent to me and gave them all the proper documentation they requested. They said they are still reviewing my request and I keep writing to them. I have been writing to them repeatedly since June 2022. I keep getting emails back saying they have received my request, but I have not received the credit to my account. I have filled out the request form multiple times and have sent multiple emails. They won't refund my money.

  • Initial Complaint

    Date:09/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two *** miners ordered on 05/11/21 (May 11, 2021)Rak miners never received. Deceptive behavior and fraudulent refund process by Calchip. Order # ***** Order # ***** Total cost: $507.84 USD x 2 1) Requested refund multiple times through ******************************************************* * No Acknowledgment / follow up from Rak - no email confirmation either - I've been requesting a refund since August of last year. I stopped attempting early this year when Calchip finally decided to ship out the miners. Why have a refund process when the process itself is an entire lie. Calchip decided to ship anyways regardless of numerous refund attempts.Calchip lied in regards to their refund process.2) Order shipped by *** and shows as "delivered" on July 15th. Item never arrived 3) I contact Calchip for updates, they claim *** delivered the package. Upon inspection of *** delivery claim, fake signature and delivery in a completely different address shown. Package never received. 4) At this stage, I've been in limbo with calchip support for months saying that they are "waiting on updates" or "figuring it out with ***". I don't know if this shipping update is a straight up scam, or if they literally sent the package to the wrong address in an entirely different city. I'm tired and just want my money back. Calchip is a scam organization that has been deceitful from the very beginning. From lying about shipping times, to an outright fraudulent refund process and now still no package in hand. The amount of money they're spending on their support team to deliberately drag out refunds, they could literally just issue us our refunds.

Cal-Chip Connected Devices is NOT a BBB Accredited Business.

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