Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromDarlene D
Date: 09/28/2022
1 starThis company took my money for 5 years. Before my contract ended its product broke down in About end of summer of 2021 and because they were so far away, they did not come to fix it themselves, they contract it out to someone in another town about 250 miles away. Then they charged this bill to me. Then the person who came out did not fix it, left and charged me $115.00 that I had to pay. The problem never was fixed and he told my husband nothing could be done by him because my phone was not home and the app was on my phone. He said he would come back. He never came back and nothing was ever done by the company.I kept calling the company to get someone out to fix the outdoor bell because it was still broke and could not reach anyone for about a month. When I did reach someone one evening and asked the company would someone come and would I be billed again, I was told no. So the 2nd person came and this time it was fixed and then we were billed again about another $250.00. I told them to cancel my service and they told me it would cost me another $200.00 and something dollars. My contract was to be up in Feb 2022 so i waited till then. When i called in Feb and said cancel, they said i had to wait 30 days for it to process, I said ok and in 30 days they did not cancel, they kept charging our account and taking money for 2 more months so we closed the payment account. They never did stop the service as agreed upon. They sent out another payment statement. I called and informed them they were to close the account and they did not. The person stated they would send a form and give me half the money back they illegally took but that i would have to sign a paper they sent me. I signed it and now they say i signed another contract. I informed them right away we do not want there service but they continue want to push it on us. They want $900.00 first. We do not want there service and we made this clear for 5 months.
Guardian Protection
Date: 09/29/2022
Hi *******,I am sorry for the frustration. I have located your account and have escalated this to our supervisor. You will receive a callback within 24 to 48 hours. I appreciate your patience. ***************************** Satisfaction AdvocateGuardian Protection
Date: 10/03/2022
Hi *******,On 9-30-22 our supervisor informed me that we have resolved the issues to your satisfaction. We wish you the best. Sincerely,**************************** Satisfaction AdvocateReview fromtyrone f
Date: 09/27/2022
1 star****** & ******** Moved into our new house on 7/2/2022, so the service came with the house, it was the very basic equipment for a price of $456. The door bell sounds muffled, all the time, the lights from the camera that controls the outside lights, comes on when someone in the driveway, but the lights never come back on. We have called at least 4 times in the last few weeks, they tried to reset, and then they would send a technician twice. We have yet to see the technician, and when i asked how much to cancel the service, i have yet to get any answer from this company. Bloomfield's homes, shouldn't recommend this service for any of their homes.Guardian Protection
Date: 09/29/2022
HI ****** and ********,I am sorry for the frustration. I have located your account and have escalated this to our supervisor. You will receive a callback within 24 to 48 hours. I appreciate your patience.**************************** Satisfaction AdvocateReview fromMichael R.
Date: 09/19/2022
1 starControl Panel "malfunctioned" 1 week after the warranty expiration. Instead of a $75 service call, I owe several hundred dollars for the service call, replacement panel, and additional panels since they aren't compatible with each other. After 7 years I am looking to end my contract, as the customer service is awful, they care more about price gouging than providing a worthwhile service. (The techs have always bee helpful and pleasant.)Guardian Protection
Date: 09/20/2022
Hi *******,I am sorry for the frustration. I have located your account and have escalated this to our supervisor. You will receive a callback within 24 to 48 hours. I appreciate your patience.Sincerely,**************************** Satisfaction AdvocateGuardian Protection
Date: 09/27/2022
Hi *******, I understand that our supervisor left you a message on 9-23-22 and is looking forward to your callback. Sincerely, ***************************** Satisfaction AdvocateMichael R.
Date: 09/27/2022
So I just received a call from the **************** about the issue and email I sent them. They were extremely helpful and even waived the excess charges, only charging me the standard service fee. The initial experience was unpleasant but I appreciate a company admitting an error and being willing to make a correction.Guardian Protection
Date: 09/29/2022
Hi *******, I am happy to see that our customer care team was able to resolve your issue in a manner that you appreciated. We will continue to be dedicated to providing thoughtful and superior care for our customers. Thank you for choosing Guardian. We appreciate it.**************************** Satisfaction AdvocateReview fromCyril W
Date: 09/07/2022
1 starI've had Guardian since I bought my first house with my (now ex) wife. When we moved, we transferred it to a new house (which extended the contract), and as we divorced, I called to cancel because the new owners of the home didn't want it. I was told at the time that I would have to pay out the remaining 4 years on the contract in order to cancel. Didn't have that kind of money, so I sucked it up and agreed to have it installed in my new house. Recently, my (now) wife and I have been discussing finances and agreed because we never used it, we should cancel, but I knew they would charge the remainder of the contract. Sure enough, when I called, they assured me it would cost the remaining 24 months of my contract to cancel. I requested a copy of my contract, and then found the famous $750 cancellation fee. We called back and had a LOT of back and forth, and despite that we were misled by more than one of their representatives, haven't been able to reach any conclusion other than to pay the $750--which we would've done five years ago if we had known that was an option. They "claim" that they "called me back per their notes" in 2019 to tell me there had been a mistake and it was only $750. So instead of being out $750, we're out over $2000. We've requested recordings of those phone calls (they're "archived" after a year, convenient), so we're forced to go by their notes. This is a shady business which you should avoid at all costs. We're going to file in small claims court to reach a resolution.Guardian Protection
Date: 09/15/2022
Hi *****,Im sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Guardian has performed three discounted installations for you in the past eight years, with the last installation discounted to just $99.00. These installations were discounted in exchange for monitoring commitments agreed upon by you as documented in the Agreements and Addendums. Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in a property; the costs of such hardware and labor are recouped by the provider over the monitoring term agreed upon. The monitoring terms have not been satisfied at any of the properties where we have installed and monitored these systems. This is the reason an early termination fee applies if you wish to cancel prior to the end of your current monitoring term. Sincerely,**************************** Satisfaction Advocate
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