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Business Profile

Gymnasium

Planet Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Planet Fitness in December 2022 when I was 17 years old. After a few months, in early 2023, I called to cancel. The manager whom I spoke to told me she would cancel it. A couple days after that conversation, I checked my Planet Fitness app and confirmed that I no longer had the option to check in to a gym. Therefore, I reasonably believed that the cancellation was successful. Further, I have not used the gym since I canceled in early 2023. Although it was canceled, they continued to take money from my account for the last two years of at least $220. Upon recently returning home from college, I went in to the local gym to confirm that my membership was canceled and ascertain why I was still being charged. I was told that not only was it not canceled when I originally requested it be canceled, but that I owed over $300, and that they would not allow me to cancel until that was paid off.

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