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Business Profile

Colleges and Universities

Penn State University Office Of Undergraduate Education

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Penn State University is engaging in deceptive and predatory enrollment and billing practices. I have been told I must re-take courses that have already been completed and fulfill degree requirements. These courses do not advance my progress toward graduation and serve only to increase tuition charges.Penn State refuses to properly recognize my previously completed general education credits. I have attended and graduated from other accredited universities, all of which accepted these credits without issue. Penn State is the only institution I have experienced that demands I retake courses already fulfilled elsewhere, costing thousands of dollars per class.These practices create unnecessary financial and academic obstacles, prolong time to graduation, and appear designed to generate additional revenue rather than support students.

    Business Response

    Date: 08/19/2025

    Please note that Penn State faculty is the relevant academic disciplines review courses from other institutions for transfer to *** and therefore have ultimate authority as to their transferability.  The course in question from this individual was reviewed by faculty in 2025 and is therefore not eligible for re-review at this time.  The course does transfer to PSU; the student can work with their academic adviser to determine how the course can be best applied toward their PSU degree.  

    Customer Answer

    Date: 08/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    While the university does have the ultimate decision, and I recognize that, it does not make it ethical or fiscally honest.  This is to ensure other students are warned of this practice.

    Regards,

    ****** ******

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! how are you doing today? I need to make a Better Business Bureau report to you to you guys on this collage Penn State University Student ID #******** on 2 applications fee that signed on in 2022 It was around June, July, of that Summer in a transfer to them from American Intercontinental University (AIU) Student ID #******** It didn't work out but $65.00 dollars for the application Fee was charged and in 2023 around September, October, I joined them again after completing my program at Southern New Hampshire University (SNHU) Student ID #******* and paid an application fee again of $65.00 So, I'd like to get reimbursed on both of these $130.00 would be the owned to me back on this. Maybe settlement. My Attorneys are ******** ***** * ****** *********** **. ph. ************** and ******** * **** ******** *** ******** ******* *** ph. ************** Thank You! **** ** **** 

    Business Response

    Date: 03/20/2024

    This can be found on our public website: ******************************************************

    Step 4: Submit your application

    The application requires a nonrefundable application fee of $65 for
    domestic students and $75 for international students. Be sure to
    complete the last step after Summary and Review, which
    finalizes payment of your fee, and be certain it is successfully
    submitted. Once the application is submitted, you can verify its
    completion by accessing your MyPennState profile.

    Thanks

    Undergraduate Admissions Office at Penn State

Penn State University Office Of Undergraduate Education is NOT a BBB Accredited Business.

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