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Business Profile

Vacation Timeshare

The Endless Mountain Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint regarding Endless Mountain Resort's lack of response to my formal request to cancel my vacation ownership. After initially expressing interest due to an enticing invitation and sales presentation, I purchased ownership in 1985. At that time, the resort was a Gold Crown resort, promising easy exchanges, which was my main motivation given my proximity to the resort.Over the years, the quality has declined significantly, with units lacking basic amenities and upkeep, which has left me dissatisfied. Adding to this, I've faced personal hardships, including the passing of my wife, my advancing age, financial strain from fixed income, and ongoing treatment for lung cancer, which have prevented me from traveling. My attempts to return or sell the unit have failed, and my sons have no interest in it.Additionally, recent developments, like a nearby ******************************* unit, have further motivated my decision to cancel. Despite multiple attempts to address this with the resort, they have not responded to my letter requesting cancellation.I seek the Better Business Bureau's assistance in resolving this matter promptly. Thank you for your attention to my complaint.

The Endless Mountain Resort is NOT a BBB Accredited Business.

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