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Business Profile

Bill Paying Services

Sanofi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bill Paying Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6, 2025, I purchased your Qunol Brain Health Focus Plus product at my local ******* store for $34.99. Being diagnosed with ****; I thought that making this purchase, enticed by the money back guarantee offer on the side panel of the product's packaging *(SEE ATTACHMENT "A") * now would be a good time to make this purchase. I believed that I was not only getting a possible great product, but that I was dealing with a company that stood behind their products by clearly advertising a "money back guarantee" on the respective product's packaging.After a couple of weeks of using the product and not seeing or feeling any noticeable results - I decided to take advantage of the advertised money back guarantee offer. As such, I proceeded to the ********* website to review the additional terms and conditions for taking advantage of the offer. The Money Back Guarantee offer on the ********* website was fairly clear on what the terms were and clear in the instructions on how to request the refund. *(SEE ATTACHMENT "B"; (2) pages) * Per the terms and conditions listed; I chose to make my money back guarantee request via the second choice: by sending an email to ************************* and providing a copy of my original store receipt. In Summary; I had fulfilled my responsibilities as a consumer to legally participate in and receive a full refund of my purchase price.Later on, Friday, June 20, 2025, I received a response from a ***** *. from ********************** that was not only contradictory to the website's listed terms and conditions, but confusing, as is often the case in modern day customer service interactions, double-talk and frustrating obfuscation and verbal acrobatics! I have enclosed a copy of ***** *.'s response to me. *(SEE ATTACHMENT "D") * First and foremost; the terms and conditions indicate a consumer may participate in the money back guarantee offer whether they purchased the product from a retailer or directly from *********.

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My practice manager placed a vaccine order on 3/7/25 accidently clicking a box to be charged right away for the invoices that have 60 day payment period. The total amount for 3 invoices was over $25,000. She immediately called back the number provided and was assured by Sanofi representative that the payment was reversed. However, on Monday 3/10/25 two out of three invoices went to pending payments. On Tuesday 3/11/25 she called Sanofi again. She was told that Sanofi had no documentation of her calling on Friday 3/7 and was transferred to the billing department where she was assured again that the payments would be reversed. Instead, that very evening on 3/11/25 the 3rd payment showed up as pending. On Wednesday 3/12 my practice manager called Sanofi for the 3rd time and was told yet again that the payments would not go through from the pending and it just takes time for them to disappear. Today, on 3/15 one of the payments for over $4000 went through and became permanent which will likely be the case with the other two by Monday 3/15/25 as they are the parts of the same order. I need all three payments reversed as we were repeatedly promised as it put my medical practice in a serious financial strain.

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