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Business Profile

Shoes

VampireFreaks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pants from this store which costed me ******. In which the item was delivered to the WRONG ADDRESS. I reached out to both ***** and Vampire Freaks for a resolve only to be told that basically "oh well" I did not spend this kind of money only to be dismissed by the store and the carrier of MY ITEM. I no longer wish to do any business with this company. I no longer want the pants, I only want a refund!

    Business Response

    Date: 08/19/2025

    This item was marked as delivered from the carrier with photo proof that it was delivered to the address provided. As stated from the customer the showed the proof of delivery and if the package was stolen, they also showed proof that we corresponded with the customer that they should make a claim with the carrier along with making a police report for mail theft. I have not received any documents from the customer that they made either the claim or the police report. Due to not purchasing shipping protection there is little we can do without the customer initiating the claim and report.

     

VampireFreaks is NOT a BBB Accredited Business.

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