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Business Profile

Spa

Sparkle Nails & Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4 2025, I visited Sparkle Nails and Spa- 731 PA-************************** , with my 12-year-old daughter and my toddler daughter. I have been a loyal customer at this salon for over four years, but this experience was deeply upsetting and physically harmful.I was serviced by a technician named ***** ******, who was unprofessional, rough, and verbally degrading. He skipped several basic procedures that are standard for any nail appointment:No hand washing before or after the service No lotion or cuticle oil No cuticle care No courtesy or communication Throughout the appointment, he smacked, tapped, and jerked my hands around, showing visible irritation. The stiletto nails he applied were so extremely sharp that they cut him twice during the service, which he blamed on me. Instead of modifying the nail shape or taking responsibility, he became increasingly aggressive and angry.When he finished the service, he walked away without a word, leaving me sitting there confused. I had to get up and wash my hands on my own. While washing, I realized that one of the nails had already cut the middle finger on my right hand, and shortly after, I also found a cut on the left side of my body from trying to move normally with these dangerously pointed nails.Outside the salon, I couldnt even lift or buckle my toddler daughter into her car seat safely. I had to walk next door to *********** and purchase a nail file just to dull the points enough to function. Attached are:Photos of my nails, showing the extreme length and sharpness, comparison photo of my daughters nails, which were done properly by another technician at the same salon This was not only a horrible experienceit was dangerous and careless, especially in the presence of children.I am requesting:A formal written apology from the salon A full refund for my portion of the service A review and possible disciplinary action regarding ***** ******* behavior and technical ability

    Business Response

    Date: 07/15/2025

    Miss ****** ***** have a complaints about me the Complaint ID ********, as she want her refund of $ 75 dollars back so i did refund her back a ready.
    Sent from my iPhone

Sparkle Nails & Spa is NOT a BBB Accredited Business.

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