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Business Profile

RV Dealers

Fretz RV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a deal at ******* RV show to trade in 2016 ********* trailer for 2023 ******** ****. Picked up vehicle Sept 29. Driving home found digital rear view mirror cutting off. At home checked tow hitch, no power. Called Fretz service dept and was scheduled for a "wait for it" Oct 24 @10am. Waited 5 hours to be told it was a ***** problem go to dodge. The owner claims they worked 5hours trying to repair, but...both the rearview mirror and the hitch are in the ***** owners manual. I knew it was a chassis problem before I dropped it off, I just wanted it documented. Put in a warranty claim with ***** and was informed there was an OPEN SAFETY RECALL. Checked with a multiple of ***** dealers in area and was told they "can't accomadate" my unit. Too big too heavy. ***** warranty manager gave me the name & number of 2 dealers who could fix. Both dealers are in West Virginia 5 hours away. Trying to find a workaround with *****, hoping the person I spoke with was wrong. After posting a few reviews, ***** Fretz called to get me to stop asked what he could do. I advised, "Give me a recall free unit." He said, "That's not how it works" and that he was unaware of the recall and didn't know when the mirror problem started. I asked him what could he do? He said he could give me the name of a few ***** dealers in his area. Big help, I declined his offer. In some states it is illegal to sell a vehicle with an open recall.

    Customer Answer

    Date: 12/12/2023

    Something, your letters my complaining and reviews or both, but they have responded and are attempting to resolve the problem.  Customer service should not be this hard. Thank you.

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an RV from a different dealer who is not local to me based on inventory availability alone. Fretz is the sole authorized warranty provider for this particular *** I the Eastern PA region. Fretz has refused to render warranty service on the RV I purchased since the first time I reached out. They even went so far to fabricate a story that I had threatened legal action to the *** as justification for not rendering service after they originally told me they wouldn't render warranty service for that *** because that *** hadn't paid their bills (which I investigated and found not to be true). I respectfully request that this service center render service on all warranty claims going forward, and not just warranty claims on products they sell. Customers who purchase a particular *** from a different dealer but live near Fretz are punished due to this policy.

    Customer Answer

    Date: 09/18/2023

    Hello, please cancel this complaint.

    *********************

  • Initial Complaint

    Date:10/05/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8-02-2022 I stopped in to look at a trailer advertised online for sale from Fretz RV. I was then told that unit was already sold, and the advertised trailers online are to get you in the door at the low price. So then Brian S******* showed us a few other trailers and some used trailers. We then decided on a new trailer little more expensive than the one advertised on the internet. Brian S******* was kind and a great salesman no complaints with anything written so far.

    I then signed some paperwork that is attached with this complaint to purchase the new trailer. I was ok 100% with Fretz RV to obtain a copy of my credit report and with the contract I signed. The thing I am not ok with was Fretz RV sending my information to 5 or so other banks. Each bank pulled a copy of my credit report and now I have 6 total inquiries on my credit report. I did not give anyone else permission to obtain a copy of my credit report and Fretz RV did not disclose that they were sending my information to 5 other banks to pull separate inquiries. In the attached contract from Fretz there is nothing disclosed to me that these other banks would receive and pull copies of my credit report. The only one listed in the contract is Fretz RV. Fretz RV may want to update the contract with an attorney to disclose the process better and list anyone they are sending personal credit information to.

    I reported every bank to the BBB and has defaulted back to Fretz RV being to problem. I have made several phone calls with no response to Fretz RV. After many unanswered emails to different departments to Fretz RV, Brian did email me back with a response he would see what he could do Sep 20, 2022, I sent another email to follow up and no response

    Business Response

    Date: 10/06/2022

    *** ****** attempted to purchase a vehicle.  He signed a buyers order and credit application allowing us to attempt to obtain credit approval from a lender  We first evaluate the clients credit to determine the best lenders to send the credit application to.  Fretz RV does not make determinations on loan approvals; banks do.  We proceeded to send *** ******'s credit application to a few lenders, which unfortunately denied the credit approval.  We do not "shotgun" the clients credit application to all lenders, but strategically send it to lenders that are best suited to the customers specific situation.  It is our job to secure the best rates and terms for our client.  The sales person that assisted *** ******* was **** ******.  Brian S******* is the business manager.  **** ******* passed away unexpectedly on 8/12/22 which is why he did not respond to *** ******'s emails.  I have included:

    1.  Signed credit application (highlighted "By signing this application I authorize you and any prospective lender to check my credit and employment)

    2. Signed buyers order

    3.  Denial responses from lender

    4.  copy drivers lic

    5.  credit card receipt

    6.  credit card refund receipt.

    Customer Answer

    Date: 10/14/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



     Complaint: ********



    I am rejecting this response because: The contract as it reads does not specify who the lender or lenders will be you may want to review your contract. I did not authorize my credit information at the time to be sent to multiple lenders but only Fretz RV. Reread your contract the language reads you will let me know who the lenders are before release my information nothing in writing has notified me of such and if you like to take this to small claims court I am prepared to. You can simply remove all the inquiries or we can take this to the next level. 


    Regards,



    ***** ******

Fretz RV is NOT a BBB Accredited Business.

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