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Business Profile

Organizing Services

Organizing Options

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Organizing Options has agreed to design and build custom cabinets for our basement remodel.They came out to do initial measurements in early Spring 2025, then June 7th for second measurements, then June 21st for "Final Measurements" with the owner telling us that the final design would within 'days of July 2nd and we only received those plans August 11, 2025 - despite our constant texting and emailing multiple people on the team inquiring about the promised proposal design. When we finally received a proposal design, we addressed it immediately and ask for updates on ordering of material. To this day (end of August 2025) it is STILL unclear if the materials have been ordered - with the owner saying one thing and then his operations manager often having to clarify that it is not exactly as the owner has said. We have asked multiple times for an install date without having one available. This complicates our project since our contractor and various furniture pieces we have ordered depend on having an idea of when we can expect their part of the project to be done. We have had to push back delivery of furniture multiple times because of them.Also - we NEVER had someone on their team reach out to us to find out how we wanted the inside of the cabinets to look. When I asked, the response was "The cabinets all come with shelves in them. They are typically adjustable shelves with the middle one fixed in for structural stability. If you want something different inside the cabinets we can certainly set up a call for some discussions. The quicker we make that detail of course that helps while it shouldn't affect the construction of the main cabinets we do want to make sure we are doing everything at once." Aside from never having had a discussion of what the insides look like, why would a company not want to ask their customer if their standard design is aligned with what they truly want?Our project has been delayed at least 9 weeks due to their lack of organization.

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