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Business Profile

Tire Dealers

Steve Shannon Tire and Auto Centers

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted above tyre shop for TPMS light repair in my Acura RDX 2007.They you need to replace your 2 sensors that will make your light gone.They replaced it charged me $158/71,at that time they also said me to drive the car for 10/15 miles.But even after that I came back to the shop with no result,So they told me to replace the other 2 sensors to repair TPMS light in my car .They further charged me $97/41 and you need to drive some miles .They in total charged me $256/12 for nothing as the light is still on in my car, I found that they worked on my car with no prior idea as they said me on phone next day we can do nothing about it.So it looked that they charged me and I paid them $256/12 for nothing on 04/11/2024.

    Business Response

    Date: 05/28/2024

    I called ************** and asked him to come in to see if we could resolve the issue with his TPMS light. He did not come in right away. He did eventually come in and we determined that we were unable to resolve his issue. 

    ************** is receiving a refund in the amount of $256.12.  This check was mailed May 22nd by certified mail.

Steve Shannon Tire and Auto Centers is NOT a BBB Accredited Business.

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