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Business Profile

Shoes

The Good Feet Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23, 2025 I had brought my mom to The Good Feet store located in ************ pa. My mom has been having problems with her feet from plantar fasciitis. She was in a lot of pain so I thought we would go in and see how they could help. While my mom did a couple laps around the store with the inserts she thought everything felt good. The next day she wore them for hours and she said she was in terrible pain. She did have a podatrist appointment and her podatrist looked at the padding/inserts inside and told my mom to take them out because they will cause areas to her feet. He also told her this wasn't the only patient who had went there and had issues. He told my mom the inserts werent even the correct size for her feet. So, after that my mom went to the store upset and told them she wanted the refund not for the sneakers but for the inserts that were placed in her shoes. The lady told her there were no refunds but would resize her and exchange them. My mom told her again that her doctor told her not to wear the shoes with those inserts because they will only damage her foot more. The doctor also agreed to write a letter stating she is not allowed to wear them and what his concern is if it comes to that. Again, I am not looking for the money back on the shoes just the inserts that prove to be inadequate and damaging.

    Business Response

    Date: 07/22/2025

    Afternoon,

    We are always willing to work with the customer. The ********************** manager has reached out to the customer on 7/20 @ 3 in the afternoon and left a VM. Please have the customer return to the ********************** with her supports and any other items that are unopened for a refund. Thank you. 

The Good Feet Store is NOT a BBB Accredited Business.

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