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Business Profile

Bulk Food Stores

Sam's Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bulk Food Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Curb Side Pick up. I received a text it was ready. Because I have 2 jobs, clinicals and go to school I depend on this to be prompt. It was me and 1 other car when I got there. I waiting 40 minutes and no one brought my merchandise to the car. Again there was me and 1 other care waiting. I could understand if they were inundated and I was waiting my turn. Because I had to go to work at the hospital I called into ***** and let them know I had to leave. When I got back to my job I looked and was going to cancel my order. They marked it as "picked up" I called and asked why they marked it that way and they said oh we put you stuff on the side for when you can come back and pick it up. I said what if i want to cancel this now. they said I have to come to **** club and ask for a refund. I said with what?????. I never got the merchandise and you all marked it picked up so you didn't get in trouble for making a customer wait so long they had to go. I went into **** club and they said they can't give me a refund without merchandise. This is after making a special trip that i DID NOT have time to make. 1 other car and me and NO ONE from the Pick up service showed there head. for 40 minutes. nothing. I want this marked as NOT picked up and canceled with my money refunded. This was terrible customer service. I realize I am just 1 person and I don't matter money will come from other people but WOW. To lie and say I picked up something I did not because of ***** failure to meet their part of the deal is beyond words

Sam's Club is NOT a BBB Accredited Business.

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