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Business Profile

Auto Repairs

Sarver Collision Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning,

    Last evening I was able to talk with a Ryan from jacks ford who is making this correct, he will be giving me a rental at no cost

    Thank you

    Customer Answer

    Date: 12/20/2022

    I took my son's vehicle in on 11-15-2022 for estimate, car was deemed non drivable. They quoted us 2-3 weeks for parts and they were 1 month behind in service.and would be approx 8 day repair job. I called them on 12-9-2022 to get status update, spoke with manager Mark and he states they received all parts and work is anticipated to start wk of 12-12. I got phone call from insurance claims adjustor, wyatt, on 12-16, stating sarver collision was not being very upfront about the work, and to let me know my rental was up 12-26. i called and spoke with mark again on 12-16 states unable to start work due to flu sickness in shop, but anticipates wk of 12-19. On 12/20 , adjustor wyatt called me states supervisor involved will update. called me back, mark collision ctr states supervisor kim will not help with any of the fee's for the rental car, due to their lack of working on it. i called mark and he gives excuse still not started, nothing they can do to move along. I am asking that you get involved, to get my vehicle started and completed APPROPRIATELY AND PROFESSIONALLY, and i want them to be responsible in paying some of the cost of rental that needs extened, due to my son goes to school 1 hr away each way, i work daylight and my husband works night turn, so a vehicle is a must. please help :(

Sarver Collision Center is NOT a BBB Accredited Business.

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