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Business Profile

Tailor

Michelle Rene Designs

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Michelle Rene Designs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Michelle Rene Designs has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Michelle on 2/11/25 to make a Communion dress for my 9yr old daughter. Which was scheduled for 4/19/25. We scheduled a meeting in her office for 2/24/25. On 2/25/25 she provided a quote for the dress and the deposit amount of $250.00. On 2/28/25 I sent her the required deposit amount via Venmo. Once received she scheduled a fitting appointment for 3/13/25. The day before the fitting she cancelled due to the fabric not arriving. I texted her multiple times over the next 2 weeks with no response. My husband went to her studio on 4/1/25 to talk to her and was told there was a death in the family and that is why she did not respond. She told him everything was good with the dress and that she would be contacting me that night. I did not hear from her and havent since. I sent one last text on 4/17/25 demanding my deposit back since I did not have the dress I paid her for. I got a response on 4/18/25 letting me know that I would have my money back by the weekend but still have not received it. Based on some of the reviews I have read recently this is an ongoing trend of hers. She takes the deposit but does not do the work and past clients have not received their money back. I just want my deposit back and hopefully filling a complaint will deter her from doing this to anyone else.

    Michelle Rene Designs is NOT a BBB Accredited Business.

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