Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on march 5 2024 I contracted with this business for a local move on 4/23/2024. I was advised I needed to make a deposit of $80 to hold the date. April 23 the move was completed and I paid the movers with a card and tipped in cash. The contract specified a 4 hour minimum charge, I was fine with that, they finished slightly under. As the supervisor was entering my card information he stated that my $80 deposit would be refunded onto my original payment card used to make the deposit in a few days. It has now been over a month, my deposit has not been returned nor have I received a response to the 2 emails I sent requesting my deposit be refunded as promised.

  Business Response

  Date: 06/03/2024

  I haven't received an email from this client. But if she would call ************,  I can take care of this in under 3 minutes. 

  Also, I wouldn't recommend card numbers to be sent through email anyway. I don't save card numbers so I'd need that info to investigate.  Thanks

  Customer Answer

  Date: 06/13/2024

  attached please find the email sent twice and not responded to. it would seem the issue is that the mover who took my payment was somehow confused as to how the deposit would be refunded, however, the owner must have realized that it was not deducted from the total paid after the move, yet made no attempt to provide a refund by issuing a check. 

  Customer Answer

  Date: 06/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave two separate $80 deposits for moving services. Aug 8, 2023 (he has Aug. 7th on record), and Aug 31st (he has August 30th). These are deposits to secure a moving date. He will keep $10 of the $80 for unknown reasons. I have called him several times to rectify the refund. He refunded $70 for one move, however, he has refused the second $70 refund. I have emailed him my credit card statement showing the second refund did not process. He wants a phone call from me and I refuse to call him again. The proof is in the emails I have sent to him. I asked him to mail me a check. He is condescending. The last call he said it was my credit card company as the reason the money has not been refunded. I imagine I will not receive this deposit refund. The people using his service are losing $10. for every $80 deposit for an unknown reason. This is a scam and an easy way for him to make extra money. Also the customers that forget to inquire about the deposit; he will not deduct the deposit from the move total on the day of the move. He requests cash or there is 4% charge to use the credit card. This business is shady and needs looked into. I have waited long enough for him to refund my deposit.

  Business Response

  Date: 10/26/2023

  I've told this lady multiple times to call ************ to take care of this. Unfortunately,  I'm not willing to do credit card transactions through text or email. She said she didn't want to call, so there's nothing I can do?????

  Customer Answer

  Date: 10/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have called this person multiple times with no acceptable outcome. He said my credit card company was responsible. I received one invoice from ****************** and one credit at my credit card company. There should be two refund invoices and two credits.  I asked for him to mail me a check refund for the amount of $70. He has my address as he did deliver the furniture to my home from his storage unit. There is no good reason as to why this refund cannot be deducted from the total at time of the move. I wonder how many $70 deposits this business owner has not refunded. My next step is a public review. 
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 11/29/2023

  False. All she has to do is call ************.  2 minutes later she will be all set. This lady thinks she makes the rules though. Only way to fix it is for her to call. We can't accept credit card info thru email, text, or anything else

  Customer Answer

  Date: 12/13/2023

  The owner of this business is very unprofessional. I have called him numerous times. He told me there is nothing he can do about the charge being credited. His comment "this lady thinks she makes the rules" demonstrates his business etiquette. He can mail me a check if he finally acknowledges he did not reimburse my credit card. He had my credit card and reimbursed one $70 charge but not the second charge. Future customers- he charges a $80 fee to hold the date for moving. However,  he will not credit you that deposit the day of move from your total amount due. You must contact him to be credited $70 of the $80.00 deposit on your credit card. (I did call him at least 3 times). He is always condescending. He will keep $10. of the $80 deposit. Why he keeps $10.00, I do not know.  I wonder how many $80 deposits he has collected and not reimbursed over the years. So much more I could say about move/storage process/quality. That is a new complaint. 

  Customer Answer

  Date: 12/26/2023

  I did reply the last time. I do not understand why you did not receive my email. I'm totally unsatisfied with the outcome. This business is scamming people out of their deposit.