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Business Profile

Basement Waterproofing

'58 Foundations & Waterproofing
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for '58 Foundations & Waterproofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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'58 Foundations & Waterproofing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired 58 Foundations to repair/correct the slope in my bathroom floor and the charge for it was between $9000-12000 !!! It was in July 2021 when they secured a Henrico Building Permit and began the work a few days later !!! They never called for a footing inspection or a final inspection and the Building Permit was canceled after 6 months of no contact by them !!! So, I called the inspectors office myself and it was inspected but, failed !!! The permit number is BLD-2021-****** that was canceled and reinstated in July 2022 !!! The wooden beam that they installed was under my dinningroom floor where there wasnt damage but, now theres a hump in the middle of the floor !! The beam was installed in the wrong place and my bathroom door has sunken more !!! My problem still remains unsolved !!! Also, my sump pump was replaced and it was 3/4 inches higher than the floor but, there was damage to the flood and retaining wall for the water not draining out properly !!! They have made too many attempts at no avail !!! I want a refund from this 5 ************ that advertised it , if youre not satisfied !!! I am not satisfied and I have inspection from other companies stating that they installed the beam in the wrong place !!

      Business Response

      Date: 02/10/2025

      Hello,

      We have been in direct contact with Mr. **** regarding his concerns and had a site visit with the inspector today (Monday, 2/10) where we were given a list of action items to be completed. We look forward to working with Mr. **** and the inspector to complete these items and resolve any remaining concerns.

      Thank you!

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