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Business Profile

Towing Company

Matos Towing and Recovery - Heavy Duty Towing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/1/2024 was the accident for my vehicle that was parked. I am writing to you regarding my vehicle, which was towed to your facility following an accident in which my parked car was hit by another vehicle. I was not informed or given authorization for the towing, and I was shocked to discover that the fees have accumulated to over $5,000far exceeding the actual value of my car, which is only worth $7,000. The fees continue to incur and i believe this is unfair business practices. i would like to negotiate a price for the vehicle as it has been deemed totaled.

    Business Response

    Date: 03/13/2025

    It's really hard for me to help you out with out having the Information on the vehicle. As I stated before my system does not have a way to find a vehicle by customer's name. 
     
    What I can say is this though, If the vehicle is over $7,000.00, I'm only assuming the car has been here for months. When we get called from State Police, ***************** or ************************* our job is to get done what we are contracted for. Whether is parking, traffic investigation, DUI, DOA or accidents.
     
    Any accident vehicle must not be left at the scene and we also must clean up the scene, you are not allowed to leave any oil or any other environmental fluids on City grounds. They are welcome to call there local police department and verify with them. So they don't think that we are making this up. 
     
    We also do not have access to finding out who is the owner is. 
     
    I'm not sure how long it took the customer to finding out when their vehicle was taken, but once they did find out, did they call their local police department? Did they get a police report? Did they call their Insurance to put a claim in and to see if it's covered? If not, then why? If so, are they going after the insurance for taking such a long time on this claim? 
     
    There is a process and if it was not done in a timely fashion the bill will go up due to it just sitting on my yard. Which is in a secured and we also have security. We cover any windows 
     
    If you an have more information on the vehicle I an go and see if there has been any communication with the customer or if the insurance called us. 
     
    Would need the Year, Make, Model & VIN #
     
     
    **********************
    Reading, Pa 19611

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The towing company is responsible for damaging my vehicles rear tire. Ive had the vehicle for over 3 years and I have never had issues with my tires until it was towed. I attempted contacting the company and requesting to speak to the individual(s) whom drove my vehicle in their towing lot and they have yet to reach out to me. I do have photos saved but I am more than willing to send receipts and photos of my damaged property via-email.

    Business Response

    Date: 02/04/2025

    I really can't help with this. I don't see the kind of car or VIN and date. I need to see if they did call as he said he did. I asked my girls in the front if they had any calls of anyone calling for damaged tire or when they left the yard did they come back to complain about the issue? We don't have anything.
     

Matos Towing and Recovery - Heavy Duty Towing is NOT a BBB Accredited Business.

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