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Business Profile

Drain Cleaning

Roto-Rooter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drain Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 30 th Rotor -Rooter came out due to water backing up in shower. At that time they told me that it needed to be snaked clear and would return next day for inspection by camera of any water pipe issues,,etc. On 5/1/2024 Rotor -Rooter came and at this time I learned I had a broken water pipe that needed replacing . Their arrival time was about 8:30 am . I had explained to them I had an errand to do, and I was only gone about at the most 1 1/2 hrs.I feel I was overcharged for the service. I have included a copy of invoice for proof. Also I am enclosing proof of time and emails generated today on this matter. The company feels they have charged me what was owed for services rendered. The time is way above the amount they spent completing the work. This is what I have challenged but they continue to say what was charged was correct by their gps tracking. Im hoping you can help me with the charges Im questioning. Sincerely, ******** *******

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