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Business Profile

Valet Service

D & P Valet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Valet Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 16, 2024, I dropped off my car with D&P Valet Services for an overnight stay at ************ in ************, **. The following day, when the valet returned my car, I discovered damage to the rear of the vehicle.There was no prior damage, as confirmed by the same valet driver, ***** ******, who had initially taken the car. ***** assured me that the valet company would take responsibility and have the damage repaired.After speaking with the owner, **** *******, he also confirmed that the company would cover the cost of repairs and submitted a claim to their insurance provider. However, the insurance company later denied the claim. **** then informed me that they would not be covering the damages, stating that I cannot prove one of their drivers was responsible.Given the limited street parking options, I had little choice but to use the valet service. I entrusted my vehicle to D&P Valet Services with the expectation that it would be handled securely and with care. The proper care was not taken resulting in damage to my vehicle. I should not be held responsible for filing a claim through my own insurance and facing potential premium increases for damage that occurred while my vehicle was in the care of D&P Valet Services. I provided D&P Valet Services with four separate repair estimates ranging from $3,800 to $4,300. I believe they should be held responsible for the damages and cover the cost of the repairs.

D & P Valet is NOT a BBB Accredited Business.

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