Complaints

This profile includes complaints for The Body Bar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Body Bar

  9635 McKnight Road Pittsburgh, PA 15237

• 

  The Body Bar

  20111 Route 19 Freedom Road Cranberry Twp, PA 16066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is issuing deceptive promo vouchers, and not disclosing that there are additional terms and conditions. When these vouchers are attached to something and the front of the voucher does not say see reverse for terms and conditions or any thing else it leads the consumer to believe the only conditions on it are the dollar amount and the validity date. A this is not the case, they are scamming people into buying these vouchers and they cant be used at once. Using them makes a service more expense if you are a new client. Despite informing the individual at time of booking that I would be using vouchers to cover the cost of the services. It was not disclosed thatthere were additional terms on the back of the voucher until I was physically at the establishment, wasting 2 1/2 hours between trying to drive there and back and trying to find a resolution

  Business Response

  Date: 04/28/2025

  On April 16, 2025, the consumer called to schedule a massage & facial appointment at our facility.  During her first phone call, which was taken by the director, she stated that she had a gift certificate to apply as payment for her appointment. Through the conversation it was revealed that it was not a gift certificate that carries a cash value, but a promotional voucher that was nearing its expiration date.   The particular promotional voucher that she had acts like a coupon discounting regularly priced services and has specific stipulations that are disclosed on the physical voucher as well as in our advertising.  It also clearly states that it is not a gift certificate and retains no cash value. (please see the attached $25 promotional voucher)
  At the time of scheduling, the consumer was informed that she would be entitled to the introductory discounted price for one of her services and could then use the $25 promotional voucher towards her other regularly priced service this would allow her to get a discount on both services.  The consumer never disclosed during any of her multiple calls to our facility to schedule her appointment that she had four (4) promotional vouchers that she intended to combine as payment for her appointment. 
  The consumer arrived late at the facility for her appointment on April 17th.  Prior to receiving any services, she presented four (4) promotional vouchers to the desk staff and said that the director told her that she could use all four vouchers as payment for services.  When the staff reiterated that she could only use one voucher per the stipulations,she insisted that the voucher did not say see reverse and it was deceptive advertising.  The consumer demanded to speak to the manager, who then stepped in and once again explained what the director had previously explained to her. In efforts to calm and accommodate the consumer, the manager offered her an additional discount.  The consumer refused and insisted the director, who was out of the office, be called.
  Per the consumers request, the manager put her on the phone with the director.   While on the call, the consumer proceeded to raise her voice and rant in the lobby, demanding she get to use all of the vouchers at the same time as payment.  She accused the company of scamming the public and threatened to expose its unfair business practices as well as slander its reputation all over the internet.  The consumer hung up on the director as she was trying to speak.   Then, using her hands as an amplifier, while the desk staff was on the phone with another client, The consumer yelled into the phone conversation DONT BOOK, ITS A SCAM!   The manager asked her to stop the unruly behavior, or she would have to call the police. The consumer said, Im doing it right now.      While waiting for the police to arrive, the consumer dramatically ripped up intake forms in front of the staff.  She then demanded that her client profile be deleted from the computer system, which the manager promptly did as the consumer witnessed. The consumer then insisted that the IT team be called in to clear the cache in front of her as well.
  Because the staff reported that they felt threatened by the consumers irate and erratic behavior over a promotional voucher, the director called the controller who is in the same office building, asking him to go to see if he could diffuse the situation until she could get there.   When he arrived, the consumer was argumentative with him regarding the format of the promotional voucher. 
  The police (Officer Machesney) arrived and asked the consumer to explain why she called them. She showed him the promotional voucher. He read the voucher and understood its written terms.   At that point, she was told that the usage of the coupon was clearly stated, and he wasnt sure what she wanted him to do.   
  Officer Machesney asked the consumer for her identification for his report, which she would not provide. The director then stated that because of this hour-long episode, there was no longer any time available for her appointment and asked her to leave the facility.  Officer Machesney agreed that it was a good idea and there was nothing else to be done.
  It should be noted that the promotional vouchers were not something that the consumer bought.  They were donated to a charity as part of a fundraiser.  The consumer stated multiple times that the vouchers were taped on a piece of paper and that she never looked at the back of them.  
  The consumer is not owed any money.  She never paid for the promotional vouchers or services.  The Body Bar staff tried repeatedly to accommodate the consumer.   The Body Bar, however, missed out on 2 hoursworth of service time, paid the salaries for 2 service providers assigned to the consumers massage and facial services, had to deal with an embarrassing hour-long scene in the lobby in the presence of other customers and address a dishonest and misleading online review.

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They have not addressed the items in the complaint rather continue in their unethical, deceitful, and scam/fraudulent ways. 
  
  Regards,
  
  ******* *****