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Business Profile

Plumber

First Due Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired first due plumbing for a French drain in front of the house paid $10,500 Rob stated last fall after he was done that he would be back in the spring to fill in a 15-20’ ditch in the middle of front yard. I have text him once five weeks ago as a reminder and again last week called him twice he has not responded to either He had no problem asking for last check but he has not filled his obligations to customer

    Business Response

    Date: 05/18/2022

    Excavation of earth there is always settling.....we like to let it settle as long as possible to limit trips.....in this case we let it set for the winter    our yard restoration program begins in spring     This year it began on 5/16     customer is on list to be completed    we used his dirt to level out yard as he asked us.....otherwise the extra dirt that would have been mounded up on top of excavation hole to minimize sinking and would of already been there

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