Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction march 27, 2025 Company name bullymax Amout paid $203.44 In this complaint. They would not honor the refund of an opened bag of dog supplements which is totally understandable if it was stated on the website or their product description of what was sent, but none of that exist prior their claims and refuse to refund me for this. I wanted them to refund it since my dogs won't even come near it which is useless specially on how much it was paid for. In total honesty if these unsaid changes on the product would still make my dogs want it. I would've kept it. But that isn't the case. After all this have been resolved I may not want to do business with them anymore if this is how they handle and do things in their system.

  Business Response

  Date: 04/07/2025

  Bully Max has an explicit return policy as stated on our website (**********************************************************************************) that we will not accept returns for items that are opened.  This has always been our return policy.  *********** would like to return any unopened items we would be happy to send him a pre-paid return label and refund him once items are received in an unopened condition. 

  Thank you,

  Bully Max

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Dog food measuring cup, dog food and muscle gain tablets, and classic premium beef dog treats on March 6, 2025. My dog refuses to eat any of this. I mentioned it to Bully Max and they said it can't be refunded even though it's practically a FULL bag. I would like a refund for the waste of my money.

  Business Response

  Date: 03/24/2025

  Unfortunately, we are not able to accept returns or provide a refund for this order.  We received the consumers complaint on March 24, 2025 for her purchase on March 6, 2025.  The consumers order does not qualify for a refund since the items in question have been opened, and additionally the 14 day return period for unopened items has passed. 
  Here is our return policy, stated on our website.   
  

  We must receive your item within 14 days of the receipt of the product in order to process your return.
  You will need a valid return label (provided Bully Max's support team) prior to returning the product.
  WE CANNOT PROCESS A REFUND WITHOUT A VALID RETURN LABEL.
  Open item return policy:
  We do not accept returns for open product.
  If youre trying the food for the first time, we recommend ordering a single bag. We also recommend transitioning your dog to new foods slowly. This will help prevent an upset stomach.

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business refused refund after issues with pet food. Emailed them within return window listed on their site.

  Business Response

  Date: 12/11/2024

  To whom it may concern,
  In response to Complaint ID: ********, **** *** was not operating under our current return policy which states on our website that Bully Max must receive a return within 14 days of the customers receipt of product,and that we do only accept returns for unopened product.  Mr. *** contacted us 15 days after receiving his product.  The return policy attached to ******* ********** was outdated.
  However, despite this, Bully Max issued a full refund to ****** on December 11, 2024 as a one-time policy exception.  We trust that both Mr. **** and the Better Business Bureau find this solution acceptable and that this matter can be closed.
  
  Respectfully,
  ******* *****
  Chief Operating Officer
  Bully Max   

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21st I ordered $63.67 worth of products from Bully Max. In the original email, they provided a tracking number for *** but it was actually for the ****. I could not track the package until I contacted them and the *********** said it was delivered on July 26th. I did not receive the package and contacted customer service. after several emails, they said the claim was denied because it showed as delivered. I reached out again and they verified through the post office using geolocation that the package was misdelivered. I have requested new product or a refund and they have refused. They said I need to file an appeal on the insurance but that has to be done by them. This is the message forwarded from the USPS:On Fri, Sep 13, 2024, at 12:40 PM, ******, ******* D - **********, ** *************************** wrote:Good morning,Based on the geolocation the package was misdelivered on 7/26/24 If the claim was denied then the customer would have to file an appeal.Thank you and have a good day!Respectfully,******* D. ****** Business Service Network Representative ************-1 District ************

  Business Response

  Date: 09/27/2024

  Thank you for your inquiry.  We originally did a partial refund of $10.75 on July 20, 2024.  As of today, September 27, 2024 we refunded the remaining $52.92 to the customer and notified them by email.  We apologize for the customer's inconvenience in this matter, despite the shipping issues being out of our control and hope they continue to be a valued Bully Max customer. 

   

  Customer Answer

  Date: 09/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 7/1/2024, April 1, 2024, May 16, 2024, June 8, 2024, June 30, 2024 Bully Max 24/14 High Protein & Growth Puppy Food Bully Max 30/20 High Protein Dog Food - 80 pounds We purchased several times from Bully Max. Each order contained multiple bags of dog food. Our dogs are not exposed to wildlife, other pets, household waste, table scraps, or other materials that would be deemed hazardous to pets. Previously, our dogs were fed a chicken based dog food without issues. We switched to Bully Max due to their marketing regarding the quality and results of using their products. During the time that our dogs were only fed Bully Max dry dog food according to their guidelines, they would experienced episodes of heavy diarrhea. The symptoms were persistent throughout several bags, but some bags did not cause any gastrointestinal upset. We contacted our vet clinic via phone to tell them their symptoms. They advised to add pumpkin to their food and see if it resolves. If not, switch to the previous or a new brand of dog food. We followed the vets recommendations. The pumpkin did not resolve the diarrhea. We switch all of our dogs to another chicken based formals with another brand and within 48 hours, their stools were firm and unremarkable. We provided a review on chewy regarding our experience and on the official Bully Max Facebook group. The post was deleted by Bully Max on Facebook and I was removed from their group. I received an email threatening legal action if I did not remove my review on Chewy. Chewy has confirmed that my post does not violate their guidelines for removal. The business has sent an email and text message to my personal phone in an attempt to intimidate me into removing my negative review of their product. Their arbitration clause restricts this type of action. I am requesting removal of my personal information from Bully Max and no further contact by Bully Max or any third parties associated with this company.

  Business Response

  Date: 07/30/2024

  Dear BBB and *** ********* 
  
  Thank you for bringing this matter to our attention. 
  
  At Bully Max, we are committed to providing high-quality products and excellent customer service. We take all feedback seriously and aim to resolve any issues our customers may have. 
  
  However, upon reviewing the complaint, it appears that this review may be retaliatory in nature, following *** ********** removal from our Facebook group. There seems to be no specific resolution or request for action from *** ********, which suggests that the primary intent of the complaint is to damage our brand's reputation. 
  
  We take pride in our rigorous testing and quality assurance processes and stand by the safety and efficacy of our products. Nonetheless, we remain open to addressing any legitimate concerns *** ******** may have. We encourage her to reach out to us directly to discuss any specific issues so that we can work towards a resolution. 
  
   Sincerely, 

  Matthew ********

  Founder at Bully Max

  Customer Answer

  Date: 08/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  “Thank you for your response. I appreciate that you take feedback seriously and aim to resolve customer issues.
  
  
  However, I must clarify that my complaint is not retaliatory in nature. My primary concern is the health and well-being of my dogs and other pet owners. My intention is not to damage your brand's reputation but to share my genuine experience and concerns.  Here are the specifics of my experience:
  
  
  1. **Health Issues:** After switching to your dog food, all six of my dogs developed diarrhea. This occurred consistently, despite their clean bills of health and no prior issues with other brands.  
  
  2. **Inconsistency:** Each new bag of food seemed to have varying effects on my dogs. Sometimes, their symptoms would improve, but other times the diarrhea would return, suggesting possible quality control issues. These are personal opinions based on our experience and are under review by the FDA. 
  
  
  3. **Testing:** I have provided samples of the food to the FDA for testing to determine if there are any underlying issues. 
  
  
  4. **Threats and Incentives:** I have received threatening emails from your company, requesting that I remove my review, claiming it is baseless and lacks veterinary evidence. Additionally, I received an email asking me to share my review on Chewy in exchange for an entry into a drawing for $500 of food. I did not participate in this incentive.
  
  
  5. **Facebook Removal:** After posting my experience in your Facebook group to share with others, my post was removed and I was subsequently removed from the group without any explanation. I shared my experience across other platforms in an effort to reach more pet parents who may have experienced similar concerns. 
  
  
  I made it clear in my initial complaint that the desired resolution is as follows: 
  You cease issuing threats of legal action and no further contact be made by any methods, including by third parties. Please note that any further threats of legal action may be considered a violation of anti-SLAPP statues.
  
  
  Furthermore, I’d like to request account deletion and removal of my personal information in Bully Max database. 
  
  
  I am not open to addressing any further matters with your business. We will continue to cooperate with the FDA regarding their investigation by providing accurate information and product samples.” 
  
  Regards,
  
  **** ********

  Business Response

  Date: 08/05/2024

  To Whom It May Concern,
  This communication serves as a formal response to the complaint lodged against our company, Bully Max, by the customer named Mary Thompson under the "Complaint Type: Service Issues." The complaint includes accusations that we deem to be unsubstantiated and aimed solely at tarnishing our brand's reputation without providing any verifiable evidence.

  
  Summary of the Complaint: The complainant alleges that our products, specifically the Bully Max 24/14 High Protein & Growth Puppy Food and Bully Max 30/20 High Protein Dog Food, caused gastrointestinal distress in her dogs. She claims to have adhered strictly to our feeding guidelines and reports that her dogs experienced episodes of heavy diarrhea while consuming our products, but not when consuming other brands. Furthermore, she asserts that Bully Max engaged in actions to suppress negative reviews and made inappropriate contact in an attempt to remove these reviews.
  

  Company's Response and Position:
  1.  Unfounded Claims: We categorically reject the allegations made by the complainant. Our products undergo rigorous quality control and testing procedures to ensure they meet all safety standards. The lack of any verifiable evidence or veterinary confirmation linking our products to the reported symptoms undermines the validity of these claims.
  

  2.  Customer Service and Privacy Compliance: Upon receipt of the complaint, we immediately removed **** ********** information from our mailing and marketing lists, as requested. However, we must note that such a request is a simple matter that can be managed by our support team and does not warrant the involvement of the Better Business Bureau (BBB). The complainant's intention appears to be more aligned with attempting to damage our reputation rather than resolving a service issue.
  

  3.  Reputation Management: The assertion that our company sought to suppress negative reviews is misleading and inaccurate. As a reputable business, we reserve the right to address unsubstantiated claims that may misinform other consumers. The complainant’s review on external platforms remains subject to the respective platform’s guidelines, and we have not taken any action contrary to these policies.
  

  Request for Resolution: Given the lack of substantiated evidence and the apparent intent to damage our reputation, we respectfully request that this complaint be closed as it does not present a valid basis for dispute. We maintain our commitment to transparency and customer satisfaction, and we assure all parties involved that we operate within the bounds of applicable laws and ethical standards.
  Should you require any further information or clarification regarding this matter, please do not hesitate to contact us.
  
  

  Matthew K*******

  Founder, Bully Max

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bully Max Muscle Gain tablets, this product gave my puppy diarrhea and made her sick real bad. I purchased item from Bully Max store on Amazon paid $15.99 plus tax. I reached out to bully Max directly and they advised me that there was nothing they would do regarding a refund even though I only utilized two tablets and was shorted by 2, I only received 28 tablets instead of 30. I did state that I don't understand why I couldn't receive a refund because I'm not able to use the product and I'm willing to return the product if they will approve the return, they stated after requesting a refund from their Amazon store that they don't accept returns. This information was provided after purchase not prior to. Items were purchased May 16th and delivered on the 17th.

  Business Response

  Date: 05/28/2024

  Thank you for contacting us regarding the customer’s complaint.  Consumers purchasing Bully Max products through Amazon need to work through Amazon’s customer service system to receive a refund. Unfortunately, Bully Max is not able to provide Amazon refunds when contacted directly by the customer as we do not have access to any customer billing information necessary to provide a refund.

  
  The proper steps for the customer to receive a refund will be to use Amazon's “Buyer-Seller messaging” by following these steps:
  - Go to "Your Orders" in their Amazon account.
  - Find the order and select "Problem with order."
  - Choose the relevant issue and select "Contact seller."
  

  In addition to this reply, we will contact the customer directly regarding these steps in order for them to receive their refund. 
  
  Thank you.

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Identity theft proclaim after purchasing a order I never received and was argued down when i contacted customer service. Very hatred company practicing fraud .l signed up for a subscription to the dog food Bully max in October. I was told it was for a 30 day supply. The first box was enough for thirty days . After that I kept coming up short At first I really did not pay attention I just orderd a little early. Then I called and told them I was short again they sent me two extra bags. Again this month I came up short I realized I was not getting enough food. I called several times kept getting run around. They said the first box was an intro offer not my subscription. They said I agreed to 8 bags of food for thirty day supply. I did not I agreed to a month supply for a fifty pound dog. The number of bags was not discussed. I When I called again I was told it was my responsibility to know the amount of bags the first month I got ten bags after that eight bags . Eight bags is not enough I needed. I said the agreement was a month supply not the amount of bags. I again tried to explain I agreed to a month supply and why did I get enough for the first month. I was never told the amount of bags. Also when the agreement was made I was told I would get enough for a month. I looked up the ceo I called the number it was a car insurance number. I told them twice my dog ran out of food. They did not honor our verbal contract and said it was up to me to have figured it out.

  Business Response

  Date: 05/06/2024

  After looking through all of our system records using the customer’s supplied name, address, phone number and email address, we have no record of actually shipping any product to this customer as they’ve described. 
  The only transaction associated with this customer’s name was under a different email address, physical address and phone number.  This order was placed by the customer, then canceled and refunded by our company after determining this may be a fraudulent order.  The details of that transaction are as follows:
  10/6/2023:  An order was placed by this customer.  Our system flagged this order as fraudulent due to the supplied billing address being different from the billing address on the supplied payment method.
  10/7/2023:  Our Customer Service team tried contacting this customer explaining the issue and asked that they verify their customer to verify their billing address. 
  10/10/2023:  Our Customer Service received a response from the customer stating it was not necessary for us to have them validate the addresses. 
  10/12/2023:  Our Customer Service explained again in further detail why we needed to verify their billing address to ensure that this was a legitimate order.
  10/14/23:  After not getting address verification, we cancelled and refunded the order.  Customer asked for a refund receipt which we provided.    Customer thanked us for our help.
  10/16/2023:  Customer sent a negatively worded email to us. 
  Based on the content of the various emails we’ve received from the customer, it seems as though several people were responding to us from the customer’s email, which led us to further believe that this was in fact a fraudulent order.
  While our Company will always work with consumers to ensure that they are satisfied, we believe this transaction and this complaint are both fraudulent, since the complaint does not at all reflect the actual interactions we’ve had with the customer according to our records.  

• Initial Complaint

  Date:01/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription to the dog food Bully max in October. I was told it was for a 30 day supply. The first box was enough for thirty days . After that I kept coming up short At first I really did not pay attention I just orderd a little early. Then I called and told them I was short again they sent me two extra bags. Again this month I came up short I realized I was not getting enough food. I called several times kept getting run around. They said the first box was an intro offer not my subscription. They said I agreed to 8 bags of food for thirty day supply. I did not I agreed to a month supply for a fifty pound dog. The number of bags was not discussed. I When I called again I was told it was my responsibility to know the amount of bags the first month I got ten bags after that eight bags . Eight bags is not enough I needed. I said the agreement was a month supply not the amount of bags. I again tried to explain I agreed to a month supply and why did I get enough for the first month. I was never told the amount of bags. Also when the agreement was made I was told I would get enough for a month. I looked up the ceo I called the number it was a car insurance number. I told them twice my dog ran out of food. They did not honor our verbal contract and said it was up to me to have figured it out.

  Business Response

  Date: 04/04/2024

  In response to this complaint, the customer placed 5 orders for dog food from our website between October 10, 2023 and January 18, 2024, all of which we delivered on time and as ordered.  Four of these orders were delivered on a subscription that the customer signed up for, at a frequency of every 30 days.  While we may give guidance as to how long the food will last, based on the amount of food ordered and the dog’s size, it is only to be used as a guide and it is the owner’s responsibility to adjust their order frequency based on how quickly their dog actually consumers the food.  As stated on our packaging “Please use the feeding guidelines as an initial recommendation and adjust food amount as need to reach your desired weight goal.”  On one occasion we did send the consumer additional food so that she would have enough before her next subscription shipment. 
  However, based on the current situation we feel we have done all we can to satisfy this customer’s request and have cancelled her subscription, having met our obligation to provide her with the product that she has paid for.  We wish this situation would have been resolved more amicably with the customer and have made effort towards that end, but this was not to be the case. 
  
   
  
  Respectfully,
  
   
  
  Michael S****

  Chief Operating Officer at Bully Max

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  bully Maxx ******** sorry for first message made a mistake. I read the response from Bully maxx . They don’t seem to be saying what I believe happened. I do have photos of emails and saved emails that tell a different story. I asked over and over for some kind proof had a subscription . They can’t come up with anything because I never had one. They did try and say the proff was a photo of an example of what they call proff. It did not seem to apply to me or anything I may have done. I have a photo of what was sent. I called four times on around   Oct 10 simply to make sure I was feeding what they told me to feed they said yes every time. I have actual proof of what happened with photos and emails and I can simply get my phone records. One time I called and said my dog was out of food I was told feed her something else. ( she gets sick when I change her food) I asked for free bags he laughed at me. They did send me two extra bags they came after delivery. Some other things about them that dont seem to do what they say  I have photos. They tried to sent some pdf but that did not prove anything . I am rejecting there answer to my complaint because I can show it just is not true. Thank you ****

  Regards,
  

  **** *****

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5th 2023 I had purchased a bundle package from bully Max for my puppies and they had said that my order was delivered and I had contacted them to inform them that I never received it and I paid $112 for it and when I had contacted the company the company had advised me that they will not be reshipping nor refunded me my money back and I want something done about this I either want my money back or I want my bundle order that I had ordered and never received it

  Business Response

  Date: 03/12/2024

  Thank you for reaching out to us regarding your recent purchase of the bundle package for your puppies from Bully Max.
  We sincerely apologize for the inconvenience you've experienced due to the non-delivery of your order. Ensuring the timely and accurate delivery of our products is of utmost importance to us, and we regret any frustration this situation may have caused.
  Upon reviewing the details of your order, we acknowledge that there was an issue with the delivery status. We understand your disappointment and frustration, and we are committed to resolving this matter promptly.
  To address your concerns, we are initiating an immediate investigation into the status of your shipment to determine the root cause of the delivery failure. Additionally, we will be coordinating with our shipping partners to retrieve any relevant information that could assist in locating your package.
  While we work to resolve this issue, we would like to offer you a full refund of $112.00. 
  Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to rectify this situation.
  Thank you for bringing this matter to our attention.
  
  

  Customer Answer

  Date: 03/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I will be happy to settle this matter out with receiving the refund you have offered. 
  
  Regards,
  ****** *****

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought this product would be great for my dogs. I bought a bag and slowly started introducing the product to my dog as the instructions said on the bully max bag. With I. Days my dog became very ill. Bloody stool that was uncomfortable. My poor dog could hold her bowels. I stopped feeding her your products and with 48hrs my dog was feeling better. This is a dangerous product and could of killed my dog.

  Business Response

  Date: 12/31/2023

  We deeply regret hearing about the health issues your dog experienced, but we'd like to clarify our position regarding the accusation that our product caused the illness. At Bully Max, we maintain the highest standards of quality and safety in our products, and they undergo rigorous testing to ensure their integrity.
  However, it's important to emphasize that without concrete evidence linking our product to the health issues your dog faced, we cannot accept responsibility for the claim that our product was the cause. Individual dogs can have varying sensitivities and reactions to different foods, and there can be various factors involved in such situations.
  We understand that customer feedback is valuable, and we appreciate all concerns brought to our attention. We encourage you to reach out to your veterinarian to thoroughly investigate the cause of your dog's illness and determine if our product was indeed the culprit. Veterinary expertise can provide a more accurate assessment of the situation.
  If you require further assistance or would like to share additional information with us regarding your experience, please feel free to do so. We remain committed to delivering high-quality dog food and supporting our customers in any way we can. Your satisfaction and the well-being of your pets are of utmost importance to us.