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Business Profile

Nail Salon

VIP 3 Nails Spa and Lounge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/28/25 $120 full set and pedicure I got mani pedis here and my friend sat in pedicure chair before me. My pedicure took all but 3 minutes. My friend was still in her chair for ***** minutes after I got moved. So i'm getting my nails done and she brings out gel x but i wanted acrylic. She said my nails were too short to have acrylic. I have been to numerous nail salons and have only ever gotten acrylic. When I asked about the difference she said it same quality same price so I went with it. When she was fitting my nails for the appropriate size attachment, she pushed the fake nail so far into my cuticles that i had to say it hurt. Once attaching the nails, she had it so close to the light that my nail bed was burning. She put the middle finger nail on my right hand completely crooked and had a whole attitude once I said something. Then she proceeded to take it off with the grinder so aggressively that she was filing my nail bed and that caused me pain as well. And then proceeded to tell me that it was my finger and not her application. She painted my nail so poorly that it globbed on my nail. So badly that my friend sitting next to me even spoke up about it. She proceeded to say what are you talking about and I dont see anything wrong, implying that I was crazy for saying something. She then said oh I see what you mean, I just didnt put on the top coat yet. They are still globbed. So then she goes to airbrush one of my other nails that she wasnt supposed to be painting, so I said something and she replied good catch. See if you say something sooner I wouldnt have to be so bitchy I am not a confrontational person so I did not go back at any of her multiple remarks. Upon reaching out to owners, they said it happens and if she fired every poor employee, she wouldnt have any employees. I did not have any after care advice or reimbursement or even an apology. My whole experience was physically and mentally abusive. I have 2 bruised fingers and 4 ****** fingers

VIP 3 Nails Spa and Lounge is NOT a BBB Accredited Business.

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