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Business Profile

Medical Lab and Testing

4U Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 16th, paid 272.30$, product was supposed to test 295 allergies to determine what you are reactive to, for use in addition to seeing a physician. The false negative rare for the "hospital grade" tests they provide are over 90% accurate, yet it showed no results of any kind for 295 allergens, of which I have many verified allergies that could lead to anaphylaxis. I was hoping this test would tell me other things I may not have realized I was allergic to and were giving me problems, but given it is statistically unbelievable for it to miss over 10 known allergens, and undoubtedly multiple unknown as it is difficult to tell what items in a diet are the ones causing issues. Not only this but it didn't give me any readings about things I'm not allergic to, my results are literally completely blank, no information whatsoever, and no response from them when emailed multiple times. Even if not allergic there should have been some reading in the non allergic range, they just took nearly 300$ and sent a completely blank template and ghosted me.

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