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Business Profile

Health and Wellness

UPMC Physician Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill for 3 separate healthcare visits. I paid this bill by check on 23 June 2024. UPMC Physician Services continued to bill me for this bill. I called and was told that they had no record of my payment and that I had to send a copy of my cancelled check, which I did. Now they have turned this over to collections, even though I paid it and proved to **** that I paid it.

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ok every year Upmc gives rewards for taking care of your health they provide a $50 dollar reward on our health benefits card for women for mammograms they give $ 25 for diabetic eye exams $ 25 for your yearly health assessment done by your pc and they offer $ 60 for either a colon scope well I had rotator cup surgery last January 24th well ever since that I went to therapy for about a week then all of a sudden I couldn't lift my left arm tried to get back in but was ignored well I last year I missed my yearly mammogram but since I still can't lift my arm I asked my ** if there was any way to so a Sono gram mammogram its the same thing as if I was to stand and have the machine do it but since i can't life my left are I went with the sonogram and it showed no cancer but UPMC refuses to give me my $ 50 rewards for it because they said i didn't do the regular mammogram and i explain to them over and over again that i couldn't because i couldn't lift my left arm to them they didn't care they said they refuse to give me my gift reward for my mammogram and i don't see how that's fare that just because i cant lift my left are due to a rotator cup surgery mess up they take this out on me i did the sonogram to check for cancer and the ** said its the same thing as a mammogram

UPMC Physician Services is NOT a BBB Accredited Business.

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