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Business Profile

CPR Certification

Fragile Heart CPR, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPR Certification.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented CPR equipment on July 8th and didn't received it until July 14th. Took my class on July 16th and returned it to the post office on July 16th at 11:45am. Confirmation stated that they received the package on July 19th. They charged me an extra $16 for it not being back the 10 days even though it was their fault for not sending it out in time. ONE MONTH LATER, I find a $175 charge on my credit card stating that they never received the package.

  • Initial Complaint

    Date:08/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022 I signed up for an online cpr recertification for $135. I received the rental mannequins in the mail. The adult one was defective but the instructor told me to just throw it over a pillow and use it. I finished the class. It was very poorly done. I returned the equipment in the box provided. Three months later I was charged $345 additional for not returning the equipment. I called them and they asked me if my name was on it. I couldn’t remember. I have to show proof I returned it. I have the credit card slip from the post office but not the tracking number. I stopped at the post office but she’s not sure she can help me. Why would I keep the tracking number for 3 months? The lady from fragile heart said that they receive lots of equptment back without names and she charges everyone of them. They are intentionally scamming people and should be shut down.

  • Initial Complaint

    Date:06/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company is claiming they never received the package i returned to them over THREE months later and are charging me a fraudulent $345.00 late fee. i want my money refunded in full.

    Business Response

    Date: 06/24/2022

    The $345 has been refunded to the customer 

Fragile Heart CPR, LLC is NOT a BBB Accredited Business.

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