Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

InstaMed is a cloud-based technology that securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. 

BBB Accredited Since: 8/28/2018

Years in Business: 21

Business Details

BBB File Opened:
4/17/2014
Business Started:
8/25/2004
Business Incorporated:
8/25/2004
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Instamed Communications LLC
Business Management:
Mr. Mark Krapels, Chief Executive Director
Mr. Bill Marvin, President/CEO
Mr. Elijah Lorenz, Manager

Additional Contact Information

Principal Contacts
Mr. Mark Krapels, Chief Executive Director
Mr. Bill Marvin, President/CEO
Mr. Elijah Lorenz, Manager
Customer Contacts
Mr. Mark Krapels, Chief Executive Director
Mr. Elijah Lorenz, Manager
Fax numbers
Primary Fax: (215) 789-3690
Additional Email Addresses
Primary: Email this Business
Complaint: Email this Business
Inquiry: Email this Business
Sales: Email this Business

Additional Information

Latest Reviews

  • Payton P

    "DO NOT PAY YOUR BILLS THROUGH INSTAMED. If you have no other option do not keep your card number on file." ... Read full review

  • evelyn c

    "I have been waiting since April to get an answer to a question, sales was supposed to call me and they did not yet it is now december and everytime I call I get the same answer, soemeone will call you, waste of time"

  • Wilford R

    "NEVER NEVER NEVER EVER use InstaMed for your payments. I tried for first time on multiple medical payments and only about half of them went through, and the ones that didnt go through, I had to request a refund." ... Read full review

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.