Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast

  3303 Main St Springfield, MA 01107-1111

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  Comcast

  1110 E Mountain Rd Westfield, MA 01085-1405

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  Comcast, Inc.

  19925 23 Mile Rd Macomb, MI 48042-4204

Review Details

• Review fromLushantha S

  Date: 07/30/2025

  1 star
  My account # ending ****** have all the proofs to show what a crooked company this is.Never even think of giving your business to this company. I sign up an internet with them for $75 per month and in 3 years the price went up to $138.** without even informing me. It is almost impossible to talk to a customer service rep. **** they offered me a unlocked phone free service for one year. I paid $78.**. I was told no ***** for first year. Later I realized that the service was not free. Also, it was not unlocked. I did not accept the phone. I let it return to company without even opening. Now I have to fight to get my money back. Every time I called they say lies after lies. Even the Supervisors lie. Now I record all the phone calls and I have proof. I think the customer service department is in somewhere in ****. They are trained to lie.

• Review fromAlesia H

  Date: 07/30/2025

  1 star
  Hello I were moving and I took my equipment back to Comcast ending my sevice, while I was there I paid my balance of ****** I also add phone service with Comcast at 46 dollars a month, by me ending my service I was told my phone bill would be 70 dollars a month since I no longer had the internet,the guy still tried to sell me internet without out apartment,that was 1/20/25 the next day I canceled my phone services and went to another company, a couple of months later I started getting emails to pay a bill of ****** , SO eventually I was sent to collections. even though they acknowledge they made a mistake. They still giving me a hard time for them to get in touch with the credit bureaus. They took me down 137 in points for their mistake and theyre acting like its something that Ive done poor service this was six months ago and nine days exactly and they put me in collections after something. I paid already very ******.

• Review fromChris S

  Date: 07/30/2025

  1 star
  Switched to their mobile phone service. They informed me I would be reimbursed for phones from past provider. Been eight months, still no reimbursement. Hundreds of emails, false promises.

• Review fromVanessa C

  Date: 07/30/2025

  5 stars
  Never had an issues till recently. I own a 2 unit building and my new tenants were moving into the 1st unit and my 2nd unit was vacant. I had originally had everything *********************************************** under unit 1 and wanted it moved to unit 2. I selected the move service online and saw that nothing changed and called xfinity and they said that they didnt see anything on their end so thats the first thing that went bad. Well they completely messed up my accounts and my tenants accounts after that. They put me under my tenants accounts and I no longer have access to my own account. I only knew of this because I went to an xfinity store and they told me that I was no longer the account owner, I was under my tenants and had to ask for their permission to make any changes to phone plan or upgrading my phone. They told me to call customer service because they wont be able to be of any help at the store even though I waited for a hour at the store to even talk to a sales rep. ** that is what I did. I called and they completely messed my account again. They canceled my internet and on top of that they still kept my phone service under the same unit 1 so I still cant make any changes to my phone plan or upgrade my phone like I would have liked. I have called 5 times for them to fix it and every time they have told me that it is fixed and there are no issues and that is false because they still cant upgrade me at the store they tell me that I am not the main account holder. At this point I will be asking my tenants to cancel my phone line since I cant do it and I wont be returning ever. I have never had an issues with any other phone company as I have had with xfinity. Not even sprint was this bad and they are the worst of the worst but I think xfinity will be taking that position now.

• Review fromRuben L

  Date: 07/29/2025

  1 star
  The foreign call centers will make promises to get you off the phone and then xfinity will refuse to follow through with the promises that their call centers make. If you want to talk to a manager instead of a foreign call center, you have to wait 50+minutes. This is a racist practice that breeds distrust towards foreigners, having foreign call centers make false promises to customers just to get them off the phone. ********************** is using foreign labor to shield themselves from facing their billing mistakes, thus causing racial tension.

• Review fromPhilip H

  Date: 07/28/2025

  1 star
  Months of headache.I have been trying to get admin access to my Xfinity NOW modem (TG1682P) for over 9 weeks. Key features like WiFi name, password, and port forwarding are grayed out due to Xfinitys cloud control (WiFi Intelligence).I was promised multiple times that the issue would be escalated, that tickets were created, and that a fix was coming. I received no follow-up, no results, and was repeatedly transferred between agents who had no idea what was happening.Every new agent restarted from scratch. Some even denied the cloud lock existed. I wasted dozens of hours in chat and on the phone trying to fix something that should take 2 minutes.This has been the most frustrating and exhausting customer service experiences Ive ever had. Avoid NOW Internet and prepaid services from Xfinity if you value your time or sanity.

• Review fromApril W

  Date: 07/28/2025

  1 star
  Do NOT do business with Comcast, for Xfinity or any other reason. They charged me $200 for "equipment" and then credited me $150 when I returned it, this is after they charged me after my account was closed and refused to give my money back. I am writing the ** about their shady business practices. There needs to be a class action lawsuit against them..

• Review fromRauquel W

  Date: 07/28/2025

  1 star
  Xfinity, I need my money back. I need my refund off.$1276.19 You took out of my bank account on June 5, 2025, i’ve been calling almost every day speaking to customer care we are they don’t even know what they’re doing. I need my money you charge me for a phone that I didn’t receive you charge me for a phone that was delivered on July 3, 2025 so why did you took my money out of my account when I don’t have the phone Xfinity I need my money

• Review fromAshleigh J

  Date: 07/27/2025

  1 star
  I spent literal hours of my weekend trying to resolve an issue, and they did such a bad job that I'm now sharing my experiences everywhere.I had the app crash once, multiple "accidental" disconnects of the chat, and my router spontaneously reset itself during one chat (which has never happened before). Each time, I had to start over from scratch. It took 8 people before I gave up, and all I wanted was some sort of customer loyalty discount because another provider charges half what they do. I didn't need half, but I thought we could negotiate lower.When doing that took over an hour, I asked if I'd be receiving a survey. I explained that my issue was with the policies and procedures, not the customer service ***** but I couldn't get anyone to answer that question. After multiple times my chat just disconnected, I requested a supervisor, which they refused to provide to me. Then, I looked for a way to email to inform them what happened. There's no asynchronous way to contact them unless you use Reddit or X. If there is, it's so well hidden and denied by everyone at the company, that it functionally doesn't exist. They aren't seeking opinions because they don't care if your experience is bad because they assume you have no other options. And that's not a conspiracy theory, the call center worker actually told me that switching to another company wouldn't resolve my problem because no other company would be able to provide fast internet where I live.Bottom line: If you have any other option, I can't imagine it will be worse than XFinity. I suppose if you find a company that also comes to your house and kicks you after providing bad service at ridiculous prices, that would be worse, but that won't happen as long as they have to pay an actual employee to do that because that would require them to adequately staff to support the number of customers they have, and that doesn't seem to be a priority.

• Review fromjar r

  Date: 07/25/2025

  1 star
  their website uses 3x the data as a normal site, draining KB which they turn around and charge customers for.