Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so we are renting this apartment we have had nothing but problems our dryer is not vented outside we have so much moisture from our dryer that our ceiling drips water on our rug it s dis coloring our ceiling cracking the paint we have pictures of what goes on from it . our light fixture gets damp inside. our closet door is broke because of this my fiance has azhma and copd we had toilet water in our tub one day if i never asked the propery maintance man what happened he would of never of found out .we get water coming out of our washing machine line when the guy upstairs uses his washer or when he flushes his toilet. we have rocks under our carpet, our screen is broken our blind is broke these were broke when we moved in we where promised that these were to be fixed i get an e mail saying that if these things need repair that we can put a maintance request in and that these things we would have to pay for i told mrs bishop we are not paying for them as they were already broken this is only ba few things wront with this place we have a list of things wrong we also have live wires in our ceiling just wire nutted up

  Business Response

  Date: 08/14/2023

  Our dryers are not vented outside . They are vented into an internal water box that the resident must maintain. 

  I am not sure what the vent has to do with a broken door, and doors typically break due to abuse. 

  Flooring company has visited the unit multiple times and found no "rocks" under brand new carpet. This is a concrete foundation. 

  Blinds were brand new at the time of move in therefore broken by resident. 

  Live wires will have a cap on the end to maintain the junction in the event we want to add additional fixtures. 

  The resident was given the opportunity to vacate the apartment so they may find somewhere else that may better fit their needs, they refuse to entertain that option. At this point, we will be persuing actions relating to harassment, slander and libel. 
  
  There are currently no open maintenance requests for this apartment home.