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Business Profile

Gas Station

Sunoco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I regularly have problem with the gas station located at 33rd and *********************** in Philadelphia. This station has a manager that is rude and disrespectful and always escalates situations. Tonight (11/3/23), they refused to scan the items and instead manually typed in 1.49 each, causing the total to be more than a dollar over what it should cost. I just bought the same thing yesterday, and it was $5. When I asked them to scan the item instead of typing it he literally refused and said I'm not scanning it. I stood aside and watched them manually typing in items for other customers as well which leads me to assume that they were also being price gauged. There's no reason to refuse to scan an item, it helps keep track of inventory and keeps everything honest. The manager came over and told me that I have a problem everyday. which if it were true I wouldn't even come into the establishment. I do have more issues than I should which is always around pricing and being charged different amounts for the same items. This man has had numerous complaints, as has this location, what is going to be done to stop them from stealing from customers. 

Sunoco is NOT a BBB Accredited Business.

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