Complaints

This profile includes complaints for ExtremeTerrain.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ExtremeTerrain.com

  600 Cedar Hollow Rd Paoli, PA 19301-1753

  
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  All Things Jeep

  20 Mill Street Suite 136 Pepperell, MA 01463

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent me an email describing their "Black Friday" deals. When I went to the website, they advertised 20% off of the purchase of tires listed. When I added them to my cart, it would not provide the advertised discount. I had online chat with ******************* who spoke with his supervisor ***************************. The informed me that they would not honor the advertised price because the discount applied to open box returns, which is not what was being advertised to start with. The were telling me I would have to pay the full price, but offered a discount up to $150 total, which was $60.80 lower than the advertised discount. I feel like this was a bait and switch activity. They did not remove the false advertising once they found out about the possible illegal activity.

  Business Response

  Date: 12/16/2022

  To Whom It May Concern, 
  

  We offered the code '*******' for the week of 11/22/2022 through 11/30/2022. This coupon code applied to open box items on our site, so it was not valid for band new parts or items. These terms were listed along with the promotional code. Since the consumer was unable to use this code towards their purchase, we explained that we also had a Black Friday code available they could use, but they were not satisfied with the discount associated with that code. We then offered a $50 credit to use towards their purchase, which they declined. 

  Thank you, 

• Initial Complaint

  Date:11/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of **  Fog lights so that I would have adequate light for my drive across the country to my next military duty station. I choose Is 3 day shipping for the set. Upon arrival Sunday which was already A-day late I only received one fog light. And after I paid a $180 percent of 2. Pawn calling the company all they could issue me was a $15 gift card good until December and they were unable to overnight the other one so I could again have adequate lighting for my vehicle. Is the process and inability to help me set me up to receive the fog light at my old address while no longer reside as I am moving. A lost package Lame takes 1 to 4 business days according to the representative after I asked for a return label they said they would be unable to give me a refund immediately for their negligence of failing to send The item I paid for. All I wanted was a replacement overnight it out they were unwilling to do that.

  Business Response

  Date: 11/29/2022

  To Whom It May Concern, 
  Our records indicate the original order for two fog lights was placed on 11/09/2022. The order shipped same day. While one fog light shipped and was delivered on 11/13/2022, the other fog light did not show movement. We set up a lost package claim with a replacement with the same shipping method the customer originally selected for their order. Lost package claims can take up to 3 business days to resolve. 

  The consumer was not satisfied with this, so a Supervisor approved shipping the light right away with one day shipping. The replacement light shipped on 11/13/2022 and arrived on 11/15/2022. 

  This matter is considered resolved. 

  Thank you, 

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number *********** Ordered October 20th lost original package never shipped a replacement and only refunded me the shipping I paid for not the original cost of the item I want my money back

  Business Response

  Date: 11/16/2022

  To Whom It May Concern, 
  Our records indicate the shipping for the order was refunded back to the consumers original method of payment on 10/30/2022 in the amount of $68.46. The remainder of the order was refunded in the form of store credit on 11/07/2022 in the amount of $118.79 once the return order showed it was on it's way back to us. This matter is considered resolved. 

  Thank you, 

• Initial Complaint

  Date:10/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a front and rear bumper from them. I never received the items. The status said delivered with a picture, but when I got home there were nothing. I was away for the weekend, but my son was home and he said no one rang the doorbell. I guess the delivery guy just dropped the items and left. Someone probably took them. I wasnt offered a replacement or refund. I want to get refunded for being charged for something I never receive.

  Business Response

  Date: 11/14/2022

  To Whom It May Concern, 
  The original order was placed on 10/06/2022 and had shipped 10/07/2022. Both bumpers show delivered on 10/08/2022 along with photo proof of delivery:

  *************************************************************************************
  
  

  *************************************************************************************

  Since the bumpers show delivered with photo confirmation, we are unable to assist any further unless the consumer could provide a police report stating the order had been stolen. We requested a police report on 10/14/2022, but did not receive a response. The consumer filed a dispute with their financial institution stating that 'Goods/Services Not Provided.' 

  We are unable to assist the consumer any further at this time. 

  Thank you, 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 1, 2022 my husband purchased a ********* Rear Steel Bumper described as long lasting durability for a *** **** ********, while overseas for military obligation. My husband returned home mid June and thats when the bumper was installed. Approximately 30 days later it was noticed the bumper was peeling, we contacted ********* directly to resolve, no resolution that we were not satisfied with because not only did we purchase 1 bumper but 2 spending approximately $1000 (shown on receipt attached). Upon being provided the “we can’t do anything for you you are out of the return period” we contacted the vendor which we ordered it through Extreme Terrain. We initially contacted ********* as they were the ones who MFG’d the bumper not Extreme Terrain. Extreme Terrain advised there was nothing they could do. Given that we spent $1000 on 2 “long lasting durable” bumpers we are seeking an alternative resolution. We are requesting we either get our money back for the one bumper or it to be replaced. 

  Business Response

  Date: 12/02/2022

  To Whom It May Concern, 

  The rear bumper was purchased on 5/1/2022. The manufacturer, *********, does not offer a warranty for the bumper.  The consumer contacted ********* on 9/5/2022 and was advised there was no warranty through manufacturer. The consumer then contacted us a Extreme Terrain on 09/16/2022 and was advised we do not offer a warranty beyond 30 days from purchase on the bumper. 

  Given the circumstances, we had reached out to the consumer on 12/2/20220 via phone, but the voicemail inbox was full. We have sent an email to the consumer offering a replacement for the rear bumper or store credit. We are currently waiting on a response. 

  Thank you, 

  Customer Answer

  Date: 12/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to myself and my husband. However, I did not receive a phone call on Saturday 12/2 nor did I receive an email. Please ensure you are reaching out to the information on file.
  
  
  
  Regards,
  
  
  
  ***** *****