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Business Profile

Window Glass

Sunsational Signs & Window Tint Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunsational ****************** removed an interlock ignition device from my vehicle. I was told the the man who was to do the removal that there was a hold on my account. He gave me a phone number and told me to call it regarding the issue...so I did. As I was on the phone he came into the waiting area and asked for my debit card, I gave it to him. He said he'd be back. A short time later he returned with my receipt and I left. It wasn't until about 9 pm that I looked at it...it showed $212.00 for the iid removal!! I was shocked and angry because I was prepared to pay only a total of $89.00.And then tried calling the business to leave a message on their voicemail and the owners greeting said to email him if a quick responsexwas needed, so I did. I also left a voicemail for ****** called me the next morning. He could not explain the 200 dollar charge, got short and dismissive calling me "lady" and saying I had to speak to the employee directly to find out why I was charged so much money. I asked the cost of labor per hour, he said, "******.THE SERVICE ONLY TOOK ABOUT ***** MINUTES TO ********** I should have been charged only $30-60.

    Business Response

    Date: 09/16/2024

    Thank you for allowing my response to the complaint filed with the BBB.    I have partnered with a Government approved Vendor, Smart Start as a service to the public.   Individuals, whom received a DUI and are required by ******** to have an interlock devise installed in their vehicle, come to my place of business as a service station to install, remove or calibrate their interlock devise.  The individual is required to pay fees/fines to PENN DOT,  pay SMART START as the lender of equipment/service (VENDOR) and SUNSATIONAL (SERVICE STATION).  Each vehicle might vary SLIGHTLY regarding the INSTALLATION service charge of the devise.  Most installations cost $250.00 + tax (depends on skill set necessary for that particular vehicle.

    ALL REMOVALS cost $ 200.00+tax=$212.00.   NOT ONE OF THE INTERLOCK REMOVALS WAS CHARGED $89.00, nor was she ever given a price of $89.00.  When monthly calibrations/violations are performed, I charge $30.00 + tax regardless of the vehicle.  I am authorized to charge a fair and competitive rate.  The individual does not have to install, remove or calibrate at our location.  There are other locations. 

Sunsational Signs & Window Tint Co. is NOT a BBB Accredited Business.

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