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Business Profile

Gasoline

Sunoco Aplus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around 8:30 PM Monday night I stopped in the store to purchase a product that was labeled **** . I paid with a $20 bill and was only giving back $18 no change when I asked the cashier for my change he said there is none, its now two dollars for this item . I told him the packaging still stated $**** and that even with the normal taxes it should not equivalent to two dollars fill dollars . I asked him for a receipt he gave me a receipt that just had GM nontax two dollars. I asked him for a correct receipt that reflected my purchase, showing how much the item cost how much the taxes were and what I paid for and what my change should have been. he talk to his coworker that was working with him. They laughed for a little and then kept telling me they couldnt get me another receipt. I told him I was not leaving until I got a second receipt. The second guy gave me another receipt that reflected the $18 for change, but still did not reflect my purchase or how much tax was on the product . This is happening a lot at this store but it does not make it okay . The unprofessional ways of the cashiers unable to give me a correct receipt to reflect the charges or even how much taxes theyre charging for this product

Sunoco Aplus is NOT a BBB Accredited Business.

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