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Business Profile

Moving Services

College Hunks Hauling Junk & Moving Carlisle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $99 to reserve moving services on 4/19/2024.I paid an additional $469.54 on 4/25/2024.I was quoted $315.00 as an estimate.I lost the keys to the lock and it took an additional .50 hours to cut lock off by storage staff.For a portion of time .25 hours the crew went to ******. I was following them form site to site.**** assured me they would adjust total and did not.For a portion of time, approximately **** was not working, but was on the phone-about .50 hours The end time on bill was 2:30pm, but I had received a phone call logged on my cellphone at 2:00 pm and I had already departed.

    Business Response

    Date: 05/21/2024

    A ******** Service agent from the call center reached out to the client on 4-18-24 to gather information on the move that she requested (this call is recorded). An inventory list was given including 10 pieces of furniture moving from the second floor of a home. The client was asked if we are able to pull the truck close to the home. She said yes that there was a driveway. He gave her an estimated time of 2.5 to 4.5 hours and a minimum cost of around $517 based on the information provided. Hourly rates were explained to her on the call. She then paid a $99 deposit to book the move. On 4-19-24, we, the local branch reached out to her and told her we would be emailing her move paperwork to review and an estimated quote based on her inventory and move factors. On the day of the move, the move truck was not able to get down the driveway due to trees. The move truck had to stay at the top of the driveway up a hill. Due to this, the move took longer to load with the additional walking distance. Once loaded the truck left for the storage unit. After reaching the storage unit, the customer could not find the key to unlock it. The 2 movers unloaded the truck, but had to wait additional time until an employee of the storage center could cut the lock. Shortly after reaching the destination, the customer told the move captain that she didn't have enough money to pay for the move. Upon signing the initial paperwork at the beginning of the job, it states that all funds are due at the completion of the job and the time runs until the last item is placed in the house or unit. The move captain called the owner to see what to do regarding payment. He arrived on site and asked if she had a credit card we could use. She stated she only has a debit card and there isn't enough money to pay for the move in full. She said she was to get a check for $1000 the day before, but it didn't arrive. 3 Employees of College Hunks witnessed her getting irate when asked about payment. She then got in her car and left the destination without paying anything. The items were all secure in her storage unit at that time. We did not receive payment until the next day. The job began at 9:55 am and ended at 12:40 due to long carry distance and not having the key. This is a total billing time of 2.75 hours. We waived 15 minutes of her time and billed her for 2.5 hours, the truck and travel fee, fuel surcharge and she purchased 2 $12 mattress bags. Please see our 117 5 star ****** reviews to verify our service.

College Hunks Hauling Junk & Moving Carlisle is NOT a BBB Accredited Business.

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