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Business Profile

Campgrounds

Red Run Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for 4 nights for two different holiday weekends at this campground and when questioning them the day of check in they say its my fault and that I supposedily reserved for 4 nights. I work for a company that I cannnot bridge holidays and would never as that would cost me vacation days to be able to do that and I wouldnt give my vacation time to the company. I was than referred to the manager whom also ignored my request of having a pump out after telling me to pay at the office and he would do it. After questioning him he responded well we cant guarantee that service and I shouldve caught him earlier. This is new management and the fact that theyre kicking out elderly seniors that have been there for 40+ years, that literally built the upper pond around their sites is appalling.

    Business Response

    Date: 10/08/2024

    Thank you for bringing this to our attention.


    As shown in the customer’s screenshot, we do send email confirmations after bookings, clearly outlining the dates. We are happy to adjust bookings according to our cancellation policy. However, my staff reported that the customer checked in on the second day of his reserved stay. Since we held the site for him without any communication about a change, it was unavailable for other bookings. Additionally, the site was paid in full prior to his arrival, which should have prompted him to verify his booking dates.

    The customer is now seeking an adjustment to his full bill, which is unreasonable given that he camped for three out of the four days and held the site for the entire period. As the attached screenshot indicates, this booking was made nearly a year in advance (September 3, 2023), and a confirmation email was sent at that time - as evidenced by my screenshot attached. We would have been happy to accommodate a date change if he had communicated earlier.


    Regarding the pump-out, the customer was not charged for this service, as confirmed by the submitted bill.


    Lastly, the claim about "kicking out the elderly seniors" is entirely inaccurate. We are making improvements to the campground for a better experience next season. We have honored all existing contracts, and everyone is welcomed back. This customer is not impacted by any of those particular changes and would not have received any of our communications to those affected by those upgrade plans and therefore appears to have received inaccurate information. 

    Thank you for your understanding.

Red Run Campground is NOT a BBB Accredited Business.

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