We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Central Heating & Plumbing Company Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Central Heating & Plumbing Company Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Central Heating & Plumbing Company Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Juliana S

      Date: 01/18/2024

      I contacted Central Heating in mid December, the week before the Christmas holiday. They sent a gentleman out to work on our boiler, since the last Heating professional we hired disappeared on us regarding the same issue. No call, no follow up on the next install: nothing. Central Heating and Plumbing came highly recommended. We finally had hope of fixing the heating issues that had been on hold since November. Well, it's now January. There's been no follow up, aside from that first appointment when they came, looked at the boiler, and said they needed to order a part. Even with phone calls to the business office, I have not been patched through to the repairman who came out the first time, and no one has called back to follow up on our call back message. I find this extremely unprofessional and also concerning. A person should be able to rely on a pro to fix Heating problems in the middle of winter. ESPECIALLY middle of winter. The two companies we've hired in this area, with Central Heating and Plumbing being the second: have all been radio silent after that first appointment. Contact someone else for your Heating needs, because they will leave you high and dry.

      Central Heating & Plumbing Company Inc

      Date: 01/22/2024

      As this is a rental property and ******* is not the owner, Central ******************************************************** contacted the homeowner and advised them that we would not be making any repairs or quoting a new boiler at this residence. It is NOT the responsibility of our company to discuss repairs and installations with the tenant as they are not the decision maker of the property. The homeowner understood the reasoning and stated that they would be looking elsewhere to fix said boiler.

    • Ray U

      Date: 04/09/2023

      Very poor customer service. We have a pump that we wanted replaced after 10 years. I know that the previous owner bought it through Central so we called them for a new one. The guy in the phone wouldnt listen to the model or a picture sent to himhe simply said I know what it is. When the technician came out to install it and he brought a sup pump. The technician was bad mouthing the office because he was given the wrong parts. So I ended up fixing it myself. Lo and behold 2 weeks later I get a $50 bill in the mail for a service fee that they screwed up. When I called to ask what this is the office manager was very nasty and told me to pay it. I said let me talk to the owner. He gets on the phone and says I will wave the fee but will put you on a DO NOT SERVICE list. All over their mistake. Terrible company, do not use!

      Central Heating & Plumbing Company Inc

      Date: 04/10/2023

      Since this interaction was in November of 2021, we do not recall all of the particulars, however, looking back into our records, we advised customer that we would order the pump he needed and take care of the issue. We ordered the correct sump pump and scheduled the return visit. The customer called and cancelled our visit. The office manager recalled the conversation and stated he was not rude, just trying to explain situation and customer refused to listen. Our typical service charge for that call would have been $104, however, we only charged a $50 trip charge which we credited back to the customer in the end. We had never serviced this customer before this date.

    Central Heating & Plumbing Company Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.