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Business Profile

Property Management

Panda Property Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The entire duration of my lease ***** the property manager and ****** the maintenance manager have let their maintenance team break the law by entering my home without any notice of time of day or a call to my cell phone when I did not answer my door. Instead they decided to walk into my house at 7:45am yelling maintenance waking up me and my 3month old child in a panic. This is a breech of my lease and a complete disregard for my privacy as a paying tenant. We were rarely communicated with throughout the process of having our furnace fixed which was not the recommendation of **************** (they wanted to do forced air because the radiators shouldnt even have wooden boxes over them which is half the problem), they chose to go this route to save money. On top of that, I called about the furnace on multiple occasions last year but was told everything was fine even though it kept filling up with water very quickly. We were without heat for a week and a half upstairs. **************** was kind enough to provide space heaters but had it not been for them PANDA property management would have left us freeze on the coldest month of the year. Because of the complete disregard for my privacy and lack of respect I am seeking compensation for the week and a half of January that I did not have heat and had maintenance and an HVaC company in my home until 8pm without any notice. Because we feel unsafe in our home we have been forced to sign a lease somewhere else I feel safe with my 3month old. We also should not have to pay rent for February given we will be out by then and we were forced to move for safety reasons of random men entering our house while we are sleeping. I want my security deposit back also. I have seen reviews where this company will refuse to communicate and wont give your deposit back. I need to be compensated for the mistreatment.

    Business Response

    Date: 02/05/2024

    We fixed an emergency furnace problem in a timely fashion. We asked the furnace company to give extra heater for the current residents. The furnace is fairly new and don't need to be replaced. However, the pipes need to be replaced. This is a $5000 fix. We are very grateful for the furnace company that we have worked in the past 5 years to have our back and get this problem fixed for our residents. The last month of rent is already paid upon moving in, so no need to pay your last month rent. Your security deposit will be returned accordingly within 30 days after your moving out. 

Panda Property Management LLC is NOT a BBB Accredited Business.

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