Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nursing Home

Woodhaven Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a patient of this rehab rehabilitation center. Towards the end of the original allotted weeks for my injury, my family and I had decided to appeal the insurances decision to end my stay because I was not physically able to leave. We had won 2 appeals before I was able to leave and return to my home. Never once had I signed any papers or had any acknowledgement from staff that those extended days would require payment directly to them and not just the insurance payment they would receive. I have not heard or received any notices from them since I was released. On May 28th, the business office manager reached out to my daughter who handles my care and proceeded to tell her I owe them over $2000 for the extended stay days. My daughter explained to them numerous time that this was news to her and I and that we were never informed that this was practice, we never received any notice and we never signed or agreed to that kind of payment. Now they are sending letters threatening legal action if the debt is not paid. I am a retired widow on a fixed income living with severe Parkinsons disease which requires daily medications and care that consumes most of my monthly income. The deceit tactics they have used are despicable to say the least. I am taking my own legal actions to prevent this debt from trying to be attached to my name. I want everyone to be caution with this company for fear they may be deceitful to other elderly individuals that do not have anyone caring for them like my daughter does to me. They have never once had me sign anything or any verbal acknowledgment from me to have this payment attached to me. The one and only letter I have received from them is the legal implication letter I will attach.

Woodhaven Care Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.