Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Complaint is being filed on behalf of my client, ****************************** He engaged me to recover deposit money that he paid All Decked Out, LLC for a deck replacement project at his property located at *************************, Lancaster PA *****. A copy of the estimate will be included with our complaint. In April 2023, *** ****** paid All Decked Out a deposit of $7,100.15, but to date, All Decked Out has not completed any work. All Decked Out promised that the project would be completed no later than July 2023. They postponed the start date on several occasions. Eventually, *** ****** requested a refund since he could no longer trust that All Decked Out would ever complete the work. All Decked Out has ignored all communications since *** ****** demanded a refund. On November 9, 2023, I sent All Decked Out a letter making a similar demand for a refund of the deposit money. That communication was also ignored. Upon review of the BBB website, it looks like other All Decked Out customers have experienced similar issues and were not able to get a resolution without BBB or Court intervention.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with this business in March of 2023 to have our deck power washed and painted. The contract stated that the job would be completed between May 15 and June 15. When I did not hear from Art by June 15, I tried without success to contact him by email, text and phone. He never responded to any communication until I had the credit card reverse the downpayment of $1000. The minute he lost the $1000, he contacted me and said that he would be there on July 10 to power wash the deck. His son did show up that day and power washed the deck. *** asked that I give his son a check for the down payment that I reversed once he was done. In my stupidity, I did give him the check. July 10th was the last I saw or heard from anyone. I have repeatedly tried contacting him without success. Yesterday, my husband appealed to his integrity, but apparently he has none as we have not heard from him. I would not ever do business with this company again. I'm not sure how he even has a contractor's license. This has been an extremely frustrating experience. We have not had the use of our deck since July 10 as we had to move all of our furniture in to the driveway.

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Decked Out called me saying they got my number from ****'s list. I called to complain to ****'s list on July 24 and they said he is not an approved contractor of their at this time. Came to do an estimate- offered a discount if I signed right away and I signed contract on 4/21/2023. He texted me and send me the contract via a link in text. He said the Trex dealer offered him 4 -10% off the job vouchers but I had to decide by noon the next day (which was on 4/21). Then, he came to my house on a Sunday Morning 4/23/2023 to pick up 50% of the job which is $7963.92. He said he had us slated for Late June or after July 4 and then said after July 4. On May 1- I inquired about the Samples to choose - on June 1 he dropped off samples and we chose- after numerous back and forth regarding dropping off sample. On June 13- I asked about timeline.- he said he had several ahead of us but would keep me posted. On June 21, 28 (2x), Jul 1- I asked about start date. On Jul 5 he responded.- based on his response I asked if July 24 was start date. He questioned it and told us we we next after the current job. On Jul 13, 15, and 17- I requested update with NO response. On Jul 18, 21 and 24 and 26, left voicemail with NO response. I called an alternate number I found online and it went right to vm. Many calls this week and no response yet.

  Business Response

  Date: 05/24/2024

  Please be advised that the customer has been paid in full on 5/21/24.

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I signed a contract with *** in March 2022. He told us we needed to put our initial deposit down to be put “put on the schedule” and verbally gave us a completion date of last week or June, first week of July 2022. Months passed without hearing from him. Once our dates for work were upon us I decided to reach out and at first he didn’t respond. The week he was supposed to be working on the deck he texts back that he is on vacation. Over the course of the next few months we only hear responses such as “I’ll give you the schedule after this weekend”. Again in September he we get a response that he is on another vacation. Finally in October/November, he eventually replies and he says he will start demo on our deck stating he will be starting the job in a few weeks. They come out to start demo and he knocks on the door stating he is done demo. We look outside and over 50% of the deck is still standing. He says the job will cost more and he needs another deposit and a new contract. He came back out for the demo of the deck portion of the project in November 2022 (still have part of the demo left). My wife and I have suffered through this and we just wanted this nightmare to end so with the new found communication he was providing and the demo being worked on, we agreed to his new contract with him after he stated that he will have materials delivered in the next two weeks. He reached out the week before Christmas 2022 and said the materials will be delivered either this week or next. Weeks went by and nothing. It is now February 2023 and nothing has been done. He doesn’t respond to us. We have paid this man over $8000 and there is no sign of this deck ever getting built.

  Business Response

  Date: 04/14/2023

  A quick follow up as to the status of this project.  I believe all the scheduling issues have been addressed.  Please be advised that the project is very near completion and should be completed within the next day or so.
  
   

  Customer Answer

  Date: 04/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired All Decked Out LLC in May 2022 to construct a new deck. Paid the deposit same month. Art was very responsive until he received the deposit. Since then there’s been excuse after excuse. He claimed he was out of town twice, had Covid, truck totaled in a accident & that’s when he actually returned our texts & calls. It took a full 4 months to get a permit and that was after I asked for my deposit back. We’ve had the permit since September and nothing. He hasn’t returned our calls or texts since. He’s unresponsive, disorganized, and has zero follow through. I don’t believe we’ll ever get this deck built. This is the worst service and experience I’ve ever had in my entire life.