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Business Profile

Neurologist

MGNJ-Newton Neurology Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Neurologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received medical treatment at above facility on 1/15/2024. After insurance (CIGNA) processing I owed a balance of $809.62. This was paid on 5/7/2024. On or about 5/30/2024 ***** insurance adjusted this claim and covered all these expenses and was told to contact the facility to arrange for a refund. I have been waiting over 3 months for a refund check to be sent but all I ever hear is 'it is with the accountants' and no one can provide me with any further assistance.

    Business Response

    Date: 10/03/2024

    Patient was refunded on 9/20/24 in the amount of $809.62

    Thank you for bringing Ms. ***** ************* concerns to our attention. We understand the frustration caused by the delay in processing her refund for the overpayment, and we sincerely apologize for any inconvenience this may have caused.

    As part of a larger healthcare organization with multiple departments, we have a specific process that must be followed to ensure that all refunds are accurately processed. When an overpayment is identified, the payments is first reviewed by our billing team who submits the necessary information to their manager. The manager then submits the refund request to our accounting department. Once the accounting team has verified the request, they process the refund for disbursement.  

    Unfortunately, due to the multi-step process, there may be occasional delays, particularly if additional verification is needed to ensure compliance with our internal financial policies. 

    Ms. Thorkidsen was issued a refund on 9/20/24 and by now should have received it. 

    We value our patients and take their concerns seriously. Thank you for allowing us the opportunity to address this matter.

    Sincerely,

    **** ******

    Practice Manager

    ****** Neurology Associates- ***************** of **********

    Customer Answer

    Date: 10/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Check was received on or about 10/4.



    Regards,

    ***** Thorklildsen


MGNJ-Newton Neurology Associates is NOT a BBB Accredited Business.

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