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Business Profile

Online Retailer

Tipisocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased socks from this company on November 30, 2022 at 2:04 PM. My order number is *****. The total cost of the 5 pairs of socks was $62.45. I sent them back due to the poor quality. The socks were returned to Tippi Socks at 7:56 am on December 22, 2022. Today is February 26, 2023 and I have not received my credit. My tracking number for the return is ********************** which shows that they were returned. The phone number that is given to the customers to contact the company, ************ is no longer in service.

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 7 pairs of socks as Christmas presents and only received 6, weeks and weeks later. . Even if the quality was very poor compared to the pictures, I didn’t ask to return them, I only wanted the pair that was missing. I emailed them multiple times and the only time they responded was to tell me the order was complete. I replied and said they still owed me another pair but they stopped responding. Buyer beware, this was a complete waste of 70+ dollars.

    Customer Answer

    Date: 01/21/2023

    Last name is *****.

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought socks from the company TipiSocks. The amount of $112.44 was posted to my account on November 22, 2022. I received my order on December 11, 2022. I no longer want these socks and after reading the Returns Policy, emailed the company with my order number and email address. Their website states that they will respond within 1 business day. I have emailed multiple times and have only received automated responses. According to their website, all returns must be take place within 30 days of the delivery date. I need to return these items and receive a refund, but I am not getting any real response from this company.The phone number on their website is inactive.

Tipisocks is NOT a BBB Accredited Business.

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