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Business Profile

Electrician

Dream Team Home Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Dream Team Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dream Team Home Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This occurred on 10/23/2024 Invoice # ********. Technician originally quoted price of $388.00 to fix a leak of tub. While running that repair the technician broke the pipe more then proceeded to charge us $1,300.00. Prior to fixing this he attempted to sell us on three other plumbing services which would have amounted to $8,000.00 dollars. I proceeded to explain the only (additional plumbing service) I required was internal parts for our toilet. I wanted this done (as a preventative Maintenace) as toilet was continuing to run due to old internal parts. Instead of providing a solution the Plumbing technician only offered a price of thousands of dollars to replace our toilet. Through a finance company supplied by The Dream team I did sign off on the work. I did this today only because I moved from having a slow leak to where the shower could not be used, and all water was shut off in the house. If I did not go through with the work, we would be without a shower and there would be a possibility this would go on for days looking for other quotes. When the technician was done the work, I was coerced into filling an online good review in their presence rather than being left the option to run this on my own when they left.

      Business Response

      Date: 11/27/2024

      **** was there , ***** followed up with a happy call - customer said it wasnt great he filed a report she ask if he spoke to anyone about the issues he just kept saying he filed a complaint .......he wouldn't tell her the issue.

      ****** *********

      Dream Team Plumbing, Electric, Heating, Cooling

      Business Response

      Date: 12/04/2024

      Good morning, 

      I wanted to give you a response and update to the complaint made by ****** *******. It was a lot of communicating back and forth and we were able to get in contact with him. ****** wasn't happy with the service he received from us. We completely understand his frustration, because it doesn't reflect the quality we aim for and he requested financial compensation. 

      We reached out to ****** directly to apologize and listen to his concerns. We assured him we're taking his feedback to heart and are committed to doing better. To make things right, we offered him financial compensation, which he accepted. He was satisfied with this conclusion and conversation that we had with him.

      We took this as a learning opportunity and we will continue to value our customers' feedback because we value 100% satisfaction.

      If there is any other information you need from us please let us know!

      Thank you, 

    Dream Team Home Services is BBB Accredited.

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