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Business Profile

Pest Control Services

Truly Exceptional Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Truly Exceptional Service come out to spray for ********* ants. I paid 104$ in April 2025 for the service. I then receive a bill for ***** May 2025. When I called to see what I was being charged for ****** ********* (Exterminator) told me I signed a contract that states I pay every quarter. I told him I never signed a contract at which time he screamed and yelled at me but told me he would waive the 175$. He said You got your way you ignorant piece of s*** and he would also cancel the *****$ charge for May. I have this in writing I then receive another bill for 90$ in July 2025. I sent the email that stated I owe nothing. In a text I receive a note that states ****** cannot waive anything. I did some research and ****** owns a franchise of Truly *****. They also threatened me to send my account to collections and ruin my credit. I also have this in writing. I received a bill today for 280$. When I inquired about it they said they added the cancellation fee. They NEVER contacted to schedule service. They just keep billing me.

    Customer Answer

    Date: 07/16/2025

    This is their contract. This is NOT my signature. 

    Not once has anyone ever contacted me to come out and service my property yet they charged me for both April and July and then included a cancellation fee of 175$ 

    This is a scam

    Customer Answer

    Date: 07/16/2025


    Customer Answer

    Date: 07/16/2025

    I contacted Truly ***** corporate headquarters and they do not have a franchise called Truly Exceptional Service. 

    Truly Exceptional Services is using their logo. 

     

     

    Customer Answer

    Date: 07/17/2025

    I just received another phone call from ****** ********* at 9:20am today, 7/17/25, he again stated I do not owe anything.

    I told him I need something in writing.

    I have attached the bill that still exists on the Truly Exception Portal that lists I still owe 280.90

     

     

     

     

    Customer Answer

    Date: 08/12/2025

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Truly Exceptional Service regarding complaint ID ********.

    I have received yet another billing statement from them that I owe 280.90$
    Regards,

    ***** *******

    Business Response

    Date: 08/13/2025

    We have cleared the balance owed as we wish to close this account as quickly and efficiently for each party invloved. We will not be collecting any balance from this customer even though a 12 month agreement *** signed by the customer via their own device. Again we are closing this account with NO OPEN balance.

    Customer Answer

    Date: 08/13/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******

Truly Exceptional Service is NOT a BBB Accredited Business.

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