Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a full vehicle inspection, expecting a comprehensive diagnostic. They identified issues with the rotors and brake pads but failed to address the noise I initially reported. Throughout the two-week period they had my car, I had to repeatedly call for updates. Just before my trip, they informed me of another $1500 repair on top of the $2800 quoted for non-urgent work. The office manager and lead technician were unprofessional and dismissive, failing to perform a thorough inspection and gaslighting me when I questioned their work. They held my vehicle hostage, demanding immediate payment and showing no empathy for the inconvenience.
  
  During my trip, the part they repaired leaked oil, forcing me to spend over $100 on motor oil and seek help from a nearby repair shop. Jason, the owner of Foreign Fix, was unhelpful and refused to reimburse me for my additional expenses. Despite my efforts to address the situation, he continued to gaslight me, and I was left with significant costs and stress. This ordeal has caused immense distress, and I am considering legal action. I regret not waiting for an appointment with BMW, as I believe I would have received better service.
  
  Date car was dropped June 19th. I am seeking compensation for the additional money I had to spend because improper instillation of the oil filter housing which could have caused my engine to lock up in 2015 BMW. Picked vehicle up on July 2, 2024.
  
  I spent money on Uber rides, several motor oil, car rental and train fare to return to Virginia to pick my car up after Brad repaired the issue. A refund would be ideal since the technician failed to perform a complete vehicle inspection and tried to deceive me for more money.
  
  Unfortunately I am unable it upload all of my receipts but I will have them upon request

  Business Response

  Date: 07/26/2024

  
  
  I received your
  letter dated July 22, 2024 regarding ********* *******.  I have reviewed the complaint and discussed
  the issues with our service manager and technician who performed the work.  We diagnosed her BMW and made recommendation need
  to operate safely and pass a PA safety inspection.  Once those issues were addressed an
  additional front end part was found that needed to be replaced to fix the vehicle
  in its entirety.  Ms. ******* chose not
  to have that part replaced.  Allegedly during
  a road trip, she experienced an oil leak. 
  She told us she added oil without properly checking the levels and kept driving
  it and pulling over to add oil when the oil light came on the dash for hundreds
  of miles after she knew a problem occurred. 
  She finally ended up at a repair shop near Washington DC at that time
  she contacted us and explained what happened.  We immediately called that shop to determine
  what happened.   He said a part that was
  recently installed appears to be defective. 
  We authorized him to replace that part and put the proper level of oil in
  the car.  We also covered that cost as a courtesy
  to Ms. *******.  We advised Ms. ******* to
  bring the vehicle back to have us review their work and offered a discount on
  the additional service she needs to have the BMW operate properly.  She has since not returned.  We did everything according to what we told
  her we would do initially with the work she authorized.  I have sent over a copy of the invoice that
  we paid for her.   We stand behind all
  the work we did and all the recommendations we gave Ms. ******* on her 2016 BMW.
  
  
  Sincerely,
  
  Foreign Fix

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
   
  
  Regards,
  
  
  
  ********* *******

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told some work was being done on my car 2011 Range over sport. The car still wasn’t fix but I was forced to pay over 1000 dollars for my car to be return. I recently took the same vehicle to another shop and they told me there was no work done to the vehicle. So the auto shop has committed fraud.

  Business Response

  Date: 06/06/2024

  I have reviewed the issued complaint and discussed the issues with our service manager. We
  installed the parts and performed the labor that we charged Mr. ********* with. I have sent over a copy 
  of the invoice that he was given that shows the parts he paid for and the parts the warranty company 
  sent us to install and the labor time to complete the work. We communicated with him during this 
  entire process about how much work his vehicle needs to operate properly and how little the warranty 
  company is going to cover and that he would be responsible to pay for the needed work that needs 
  completed to get his vehicle in proper working condition. He decided not to do all the work that was 
  recommended. Therefore, his vehicle did not leave with the proper repairs because he did not want to 
  pay for them, and his warranty company declined additional needed repairs. We stand behind all the 
  work we did and all the recommendations we gave Mr. ********* on his 2011 Land Rover.

  
  Sincerely,
  Jason P*****
  Foreign Fix