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Business Profile

Storage

Storage Sense

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the ******** office the week of May 5th to inform them I was vacating my storage unit, G-156, on Friday, May 10th, as I was paid through Sunday, May 12th and was moving out of state on Thursday, May 16th. No problem, ******** said, I will walk through and make a note of it on Friday. When I received a receipt for payment of $134.62 on Monday the 13th anyway, I called again. No problem, ******** said, my assistant did not make a note of it on Friday, but I will personally make sure a credit is issued. On Wednesday May 15th, the charge appeared on my bank statement, so I called again, and left a message. When ******** called back she left a voicemail, that because it had been an automatic payment which they had neglected to cancel, even though I had informed the office in advance, the payment could not be reversed, but a check would be issued. I called again, and left another message to make sure they had my correct address, as I was still moving out of state that week. I never heard back, but I waited and hoped the check would be mailed to me as promised.Last Monday, June 17th (a month later) I called, and left a voicemail asking if a check had been issued and sent. I did not get a call back. I called again to follow up on Friday, and this time ******** answered. I reminded her of my situation, and asked if a check had ever been issued, and if it had been sent to the correct address. She said it should have been, and that she would look into it and get back to me. I still have not heard back from her. I drafted and e-mailed this entire account to the office this past Monday and have not even gotten an acknowledgement.

    Customer Answer

    Date: 08/18/2024

    After posting my complaint and the latest BBB letter on the companys Yelp, ****** and ******** pages, I heard from them this week, and received my refund yesterday. Thank you for your help.

Storage Sense is NOT a BBB Accredited Business.

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