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Business Profile

Plumber

G H Mechanical, LLC.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had this business do a complete new plumbing installation in our house during our renovations and the work was completed in July of 2023. Water was not turned on in the house until December of 2023. Within one week of week of living in the house (1/22/24) and using the bathroom fixtures we found some damaged drywall which we re-mudded ourselves assuming an installation error and not knowing about the leak. Within 10 days of moving in, or 1/31/24 we woke up to a puddle of water on the kitchen floor in addition to drywall mud on the floor. We made a call to GH mechanical addressing the leak at 8:00 am on 1/31/24 and they send a service tech to the residence at 3pm. It was promptly discovered that an unglued trap was the cause of the persistent leak which caused water damage to approximately a 5 foot by 3 foot section of water damage, and to access the unglued trap they cut a 2 foot by 10 inch hole in the ceiling as well. While personally with the tech, he told us that they would likely pay for the drywall repair because it was their error and they did not inform us of any unfinished work. After one week of no response to the issue my wife called on 2/7/24 and addressed the issue with one staff member, and was later called back to be informed that they would not charge for their work, but refused to pay for the damaged drywall that occurred because of their negligence because of the assumption that an inspector would have required them to return at some point and planned on finishing the job later, thus resulting in our not having access to their usual finishing procedures, such as caulking and waterproofing installs such as the tub shower, and gluing the trap, but failed to inform us as the homeowners of any reason to believe that the job was not 100% complete. Their poor communication and negligence by means of unfinished work has resulted in damage for which we request compensation equal to that of the repair costs for the damage.

    Business Response

    Date: 02/26/2024

    Complaint was resolved after speaking directly with the customer. 

    Customer Answer

    Date: 02/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

G H Mechanical, LLC. is NOT a BBB Accredited Business.

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